This profile has been claimed by the business owner or representative.
George Wall Ford
- Automotive
- Red Bank, NJ
About this business
Location details
700 Shrewsbury Avenue, Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Routine maintenance Quick service, great communication, very friendly! A minor recall was addressed before I even received the notice. Service tech took the time to explain work performed to correct problem subject of recall. A highly satisfactory experience!
Business response:
Jerry, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (732) 747-5400 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Immediate Service Wanted to bring in my car on a Friday afternoon for service. I was told, no problem as long it was before 3:30. I said I would try to get there by then. Arrived after 3:30. Told them if they couldn't service my car then, maybe I could come back tomorrow. They took me with no problem. Waiting in the waiting area was relaxing and less than 30 minutes.
Business response:
Thank you Donna for taking the time to leave us a great review!
One of the worst car buying experiences yet Helped my daughter buy a Ford Focus here 5 years ago (her 1st car) and it was a pleasurable experience. How times have changed. Went there today to replace her car that was totaled last week fully prepared to make a purchase. It was one of the worst car buying experiences ever (I've been purchasing new cars for 40 years)! Walked in with an xplan PIN number (prearranged pricing) and a list of all rebates we were entitled to. You would think that would make the purchase idiot proof. ... read more
Business response:
We appreciate your honest feedback. It is disappointing to hear your experience was not a more positive one. If you are willing to give us another chance, please contact us at (732) 747-5400 so we can discuss how we can improve your future visit with us. Thank you, George Wall Ford Lincoln
Quality repair. The roadside assistance that comes with a car purchase leaves MUCH TO BE DESIRED. My car lost power. I was stranded for TWO HOURS on the side of the road, and the tow service didn't show up. I then called the Oceanport police for assistance because I started feeling the effects of the heat! They followed me home. My car had re-started but the service symbols were still on my dash. Once home, I received a call from the towing company that they were on site for 15 minutes. I received an invoice via e-mail for t... read more
Business response:
We appreciate your feedback of our Staff's outstanding service, Helen! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Service The parts changer did what he was told. He replaces to tries and supposedly perform. The 53k miles maintenance checks
Review I unfortunately didn't have a great customer experience. Mike (the Greek) and Pauly (Service Manager) were wonderful. It's my experience with Matt Small that my experience went sour - very sour. His approach was not customer friendly at all - his tone, words and actions were ridiculous. He basically threw my keys at me and asked me to leave which I did. Obviously this behavior is tolerated since no other sales rep looked up or flinched at his actions. If it wasn't for Mike & Pauly calling me I would have purchased at ... read more
Oil change I went for an oil change and that was fine....why did someone have to change all of my preset radio stations? It was most annoying and had to spend time resetting the stations that I had. Please tell your technicians not to touch customers radio. Thanks, Carolyn
First time service First time service not much to say......"..........................
Business response:
Thanks for the feedback. If you ever need help, just give us a call. Happy motoring!
Service I was supposed to pick up my loner car at 7:45am and I was there at 7:30. When they opened at 7:45 they informed me that they didn't have a loner car and could I please call them later to see if a car was returned from the previous night. Obviously that was a real pain in the neck to have to call back and go back and pick up a car, but they did have one at 10am and I picked it up and it worked out in the end. The woman that took care of me handled it in the best way possible, but it was frustrating on my end to have ... read more
Frequently asked questions about George Wall Ford
How is George Wall Ford rated?
George Wall Ford has a 4.7 star rating with 3,719 reviews.
When is George Wall Ford open?
George Wall Ford is closed now. It will open tomorrow at 9:00 a.m.