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George Wall Ford
- Automotive
- Red Bank, NJ
About this business
Location details
700 Shrewsbury Avenue, Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
One of the worst car buying experiences yet Helped my daughter buy a Ford Focus here 5 years ago (her 1st car) and it was a pleasurable experience. How times have changed. Went there today to replace her car that was totaled last week fully prepared to make a purchase. It was one of the worst car buying experiences ever (I've been purchasing new cars for 40 years)! Walked in with an xplan PIN number (prearranged pricing) and a list of all rebates we were entitled to. You would think that would make the purchase idiot proof. ... read more
Business response:
We appreciate your honest feedback. It is disappointing to hear your experience was not a more positive one. If you are willing to give us another chance, please contact us at (732) 747-5400 so we can discuss how we can improve your future visit with us. Thank you, George Wall Ford Lincoln
Quality repair. The roadside assistance that comes with a car purchase leaves MUCH TO BE DESIRED. My car lost power. I was stranded for TWO HOURS on the side of the road, and the tow service didn't show up. I then called the Oceanport police for assistance because I started feeling the effects of the heat! They followed me home. My car had re-started but the service symbols were still on my dash. Once home, I received a call from the towing company that they were on site for 15 minutes. I received an invoice via e-mail for t... read more
Business response:
We appreciate your feedback of our Staff's outstanding service, Helen! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Service The parts changer did what he was told. He replaces to tries and supposedly perform. The 53k miles maintenance checks
Review I unfortunately didn't have a great customer experience. Mike (the Greek) and Pauly (Service Manager) were wonderful. It's my experience with Matt Small that my experience went sour - very sour. His approach was not customer friendly at all - his tone, words and actions were ridiculous. He basically threw my keys at me and asked me to leave which I did. Obviously this behavior is tolerated since no other sales rep looked up or flinched at his actions. If it wasn't for Mike & Pauly calling me I would have purchased at ... read more
Oil change I went for an oil change and that was fine....why did someone have to change all of my preset radio stations? It was most annoying and had to spend time resetting the stations that I had. Please tell your technicians not to touch customers radio. Thanks, Carolyn
First time service First time service not much to say......"..........................
Business response:
Thanks for the feedback. If you ever need help, just give us a call. Happy motoring!
Service I was supposed to pick up my loner car at 7:45am and I was there at 7:30. When they opened at 7:45 they informed me that they didn't have a loner car and could I please call them later to see if a car was returned from the previous night. Obviously that was a real pain in the neck to have to call back and go back and pick up a car, but they did have one at 10am and I picked it up and it worked out in the end. The woman that took care of me handled it in the best way possible, but it was frustrating on my end to have ... read more
Excellent Purchase Experience Purchase experience was excellent. Made first service appointment using your website for oil change and also filled out the additional service request form to check manual transmission shifting which seems a little noisey when shifting. When arrived for service, was told they can only do the oil change and I would have to make another appointment to have trans looked at. I was a bit disappointed with that response, the service rep had no idea I requested the additional service online. Then he ch... read more
Minor complaint I brought in my wife's 2013 explorer for service and I only have one real complaint. We picked it up at night and in the morning my wife noticed grease on the seat and the drivers side arm rest and handle. I was also disappointed that if I wanted to take advantage of the loaner car I would have to have waited 2 weeks to get this repair done. Fortunately it wasn't something that put the vehicle out of service and I happen to have a vehicle available this past week.
Business response:
Thanks so much for the wonderful comments of the team here at George Wall Ford Lincoln. Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!
Frequently asked questions about George Wall Ford
How is George Wall Ford rated?
George Wall Ford has a 4.7 star rating with 3,624 reviews.
When is George Wall Ford open?
George Wall Ford is closed now. It will open at 9:00 a.m.