Gexa Energy

Zach L. 

on BBB

4 years ago

They have the worst customer service. After sitting on the phone for over 2 hours they then told me they would give me a call back to speak with a supervisor that would call me back that same day. Never got a call. This is the 3rd time this has happened. If they say they will call you back, it is a lie. They changed my plan without contacting me and charged me 10x what my normal bill was. Now I cannot even get a hold of anyone to even attempt to get this corrected. Not a company you want to do business with. 

P.S. Garrison 

on BBB

4 years ago

I have been with Gexa for 3 yrs now . This last year I went on a plan that discounts your kw charges if you stay within a certain number of KW hours ! Amazingly after the first 2 years with Gexa , and my KW hrs where always between let’s say 1000 and 2000 kw hrs . I started the new plan to discount my bill as long as I stayed between those #’s . The very first month after I was lower on KW hrs than had ever been before . That = extra charge ! So I’m short this last year with them they have either shorted or overaged my acct ... read more

Quang Vu 

on BBB

4 years ago

Gexa Energy doesn’t honor the rate on the EFL. They said rate would be $.102 per Kwh at 2000kwh but they charged me $.16 per Kwh when I used 2300Kwh. Had to immediately switch back to ***** Energy which charges the rate stated on the EFL. Made the biggest mistake of my life when switching from ***** Energy to Gexa Energy. Sorry ***** Energy for leaving you for one month. Gexa Energy, I will never deal with you again in my life! 

Katie T 

on BBB

4 years ago

I've been with gexa for a year. Not the greatest service or plans. My contact will end on 9/6/20. I went on the gexa website and selected a new plan. It was confirmed and stated that my new contract would begin when my old one ended. Which is the way that it is usually done. I've never had an electricity company that my renewed contract didn't begin immediately after the previous one ended. But after I submitted it then changed and told me that my new contract would not begin until 45 days from now. I don't understand why it... read more

Joanna E. 

on BBB

4 years ago

Gexa advertises its "60 Day Happiness Guarantee" - that's a great idea but unfortunately it doesn't work. I have been trying for three weeks to change my plan and was told on several occasions that it had been changed, but it never changes on my account. Each time I call in to check the status, the agent tells me the last guy did something wrong. I have been trying all week to reach a supervisor to get this resolved and fix my bills which are continuing to be billed under the prior plan. In the past 4 days, I have spent 4-5 ... read more

Stefan 

on BBB

4 years ago

Gexa is the worst electric service provider I've ever interacted with. Not only did they take over my service without authorization (I believe the Attorney General refers to this as "slamming"), but it took 4 attempts to get them to get me out of a contract I didn't authorize. I was simply told it was an "internal error". This unauthorized billing period cost significantly more than the provider plan I was supposed to have, so I'm out that $. To make matters worse, they didn't return the service to my my prior provider, and ... read more

Ade 

on BBB

4 years ago

I wish there is zero star. This is the worst energy company I have to deal with, you are given a rate and they changed it without any notification. I'm glad I was with them for only a month. Do not sign up with them unless they send you the contract. They charged higher rate than what was on my contract. 

Sahbi 

on BBB

4 years ago

Terrible service. Signed up with them a month ago and has been a big mess and a lot of wasted time. Didn't get a copy of the contact until I called them. They charged me a higher rate than agreed. They charged me an extra $23.12 few days ago. I called and the lady didn't know why, she placed me on hold for 26min then hangup on me. 

Becky L 

on BBB

4 years ago

I have problems with this company monthly. They say my credit card denies payment and when i call the card company, they have not tried to process my payment. Be careful. Do not use, they will ruin your credit rating! Can not talk to anyone in the US. They are from South America, ElSalvador , Columbua, etc. I have tried to call the Houston numbers but they all go out of the country!