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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I will not be renewing for a 3rd year with this provider. They can't maintain their app or website, so I wasn't able to use my default payment and had to add my debit card and endure the processing fee because Gexa made it impossible for me to use my checking account like I had for the last 11 months. Dealing with the customer service is like pulling teeth, the agents are in loud call center environments or unsecured WFH offices. Won't callback at appropriate times.
The app doesn't work, and the few times it does, it is inaccurate. I called the company, and they told me to call Center Point Energy so I can have my updated kilowatt usage.
Read the fine print legalese about "earning credit" before signing up for a plan or like me you may end up paying 17.7 cents per kWh instead of the advertised 10.1 cents. They actually penalize you for saving energy. Unbelievable!
it just keeps closing on me I can't view anything
Just switched to Gexa in the ever spinning roulette of Texan energy providers. Got the app to make things easier. Went to register my account in the app, when it asked for my birthdate the form filed expects a xx/xx/xxxx input but only gives a numerical input without the '/' symbol, every time I got to the third digit the app crashed (tried 3 times to the same crash). So I went to website to do it and got to the "send a text to confirm" step and the website never sent it. Great start with Gexa.
Biometrics login doesn't work. The prompt appears before the splash screen goes away and then disappears when the app loads. Bill paying apps are supposed to make bills easier. This app fails at its only job.
Crashes every single time I try to register my account. I cannot get past the screen to enter my SSN, can't register on the website either! Worthless!!!
New customer here, I can even enter my birthdate on this app to access my account. It crashes every single time. yes I did uninstall and reinstall, many times. The app continues to crash. Bad impression for this new customer. How am I supposed to check my usage to qualify for the $125 credit???????
my bill just keeps going up every month and we have not changed anything. I don't understand why
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.6 star rating with 28,997 reviews.
When is Gexa Energy open?
Gexa Energy is open now. It will close at 8:00 p.m.