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Glip by RingCentral
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We used to be able to change a "guest" to an admin on the teams within Glip & now you can't. Riddle me this, if I'm the only remaining admin & I leave the company & team, who is going to be able to add new users to the team when changes need to be made? Fatal flaw, add that functionality back!! Also not all organizations use a generic company email domain & those that do it just forwards to their gmail, yahoo, etc accounts anyway. Let the user use whatever email & let admin change guest to admin
Phone doesn't ring unless you have the app open with phone unlocked, even then sometimes you just get a missed call or voicemail. Notifications are also spotty, most of the time you don't get those either.
Business response:
Hey David, this isn't the intended experience, your phone should ring regardless. Have you contacted our support team to review your settings? They're available via phone, chat, and our case portal at https://support.ringcentral.com/contact-support.html.
Not consistent my line is unavailable to my customers, support didn't fix the issue and I'm still being charged.
Business response:
Please reach out to us with your account information and any support cases you have, and we will help troubleshoot!
I loved it before but they are so unprofessional that they charged us and due to some unknown reason they deactivated our account and committed to refund but never answered and never got back to us.
Business response:
We want to take a look at this for you! Please email your account information to review@ringcentral.com, and include any previous communications you had. We'll be keeping an eye out for your email. Thank you.
It used to be good several years ago, now it's bad. The only reason I use it is because I'm forced by my company, otherwise I'd gladly forget about it.
Business response:
This is disappointing to hear Bartolo, we want to hear more about your experience and see what we can do to help. Please email us at review@ringcentral.com.
App crashes over & over again.
Business response:
G, we would recommend making sure you're on the latest version of the app! If you're still having the app crash, email us at review@ringcentral.com and we'll connect with our mobile team.
Hates me. Rarely connects properly to the one person I need it to.
Business response:
Hey Adgee, check out this article for some troubleshooting tips: https://support.ringcentral.com/article/10505-Call-Quality-Resolve-Choppy-Dropped-Delayed-Garbled-Calls-RingCentral.html. You can always email us at review@ringcentral.com too!
I use a lot of apps that require a subscription. I've never had issues in the past when I've decided that the value proposition didn't make sense and I've opted out. I can't figure out how to stop my subscription, and I don't remember signing up for this in the first place. But I can't figure out how to stop I'm not getting responses for the last two months and I'm about to file a complaint with Google play if I don't get satisfaction
Business response:
Hi Sandor, please email us at review@ringcentral.com with your account information and we can get you connected to the right team to help.
If you are lucky enough to get a phone number and a text number that match, it seems to be a good app. But if you're like me and have a WA text number, a Oklahoma call number that seems to have recently changed itself to a FL number, it doesn't work. My customers try calling me back and get in touch with various Cellularsales stores in other states. Can't get ahold of customer service for anything. If it wasn't mandatory at my job then I wouldn't use this app. I do not reccomend it to anyone.
Business response:
Hey Michael, we want to help review your settings and make sure everything is set up correctly so you receive your calls! Can you please email us with your account information at review@ringcentral.com, and clarify how you would like your call flow set up? Thanks!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.