Glip by RingCentral

3.1

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About this business

3.16,375 reviews

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Phil S

5 years ago

Audio quality for calls is abyssmal. I can hardly hear the person that I'm talking to, they cut in and out. Already did every possible troubleshooting. The desktop version is the same. I can't even connect to that.

Business response:

Hi Phil, we'd like to help you out with your audio quality problems. This KB article on resolving call quality issues may help: https://support.ringcentral.com/article/How-resolve-call-quality-issues.html. For further help, please reach out to us directly at review@ringcentral.com with your account info & we will troubleshoot.

J.R Rais

5 years ago

Older app was better, now it sucks

Business response:

J.R, we'd like to help! We know the new iterations of the app can be frustrating initially, but we think we can help you with some tips and tricks! Please reach out to us at review@ringcentral.com, and we'll share some best practices! Hope to hear from you!

Andrés Reynoso

5 years ago

App won't synchronize desktop with mobile. Terrible lag also.

Business response:

Andrés, thanks for sharing these challenges with us. We'd like to work to address all of the issues you've been experiencing. Please reach out to us at review@ringcentral.com. We hope to hear from you!

Samantha Leach

5 years ago

Do not sign up with Ring Central! Absolutely terrible company and service. Their apps are all glitchy, calls dont come thru, help desk is an absolute joke. Beware

Business response:

Hi Samantha, please ensure your call handling rules are forwarding your calls to the mobile app: https://support.ringcentral.com/article/9758.html. For further questions and troubleshooting, please reach out to review@ringcentral.com with your account information and we will gladly assist you. We hope to hear from you!

alice martinez

5 years ago

This app keeps failing and dropping calls

Business response:

We want to make sure you're getting your calls, Alice! This KB article on resolving call drops may help: https://support.ringcentral.com/article/Call-Dropped-or-Disconnected-Unexpectedly-RingCentral-Contact-Center.html. For further help, please reach out to review@ringcentral.com with your account info & we can troubleshoot.

Cheryl Mason

5 years ago

Too hard to understand in business world

Business response:

Hi Cheryl, sorry to hear about this. We'd like to help make things easier for you. Can you please reach out to us directly at review@ringcentral.com?

Kory Freshwater

5 years ago

Of all the apps I have ever installed on my phone, none produce more problems and irregularities, issues, and wonky hassles than this horribly cobbled together mess of an app. When connected to bluetooth, it automatically answers all incoming calls and then I get no audio, so i cannot tell if they hear me. This is just one of the issues, but is simply in acceptable. I have to uninstall or pause the app just to work from my computer, or it will auto answer everything.

Business response:

We would really like to help you, Kory. The following KB article on answering and declining calls using a bluetooth device may help: https://support.ringcentral.com/article/9452.html. For further support, please reach out to review@ringcentral.com with your account info so we can troubleshoot further. We hope to hear from you!

Tony Bova

5 years ago

App features nice and the app looks good but nothing really works without spending hours and hours on the phone dealing with customer service trying to test call to fix the issue. They keep switching around the system on the back end causing technical issues and phones not to ring. I've spent well over 20 hours in the past year dealing with phone problems.

Business response:

We want to make sure you're getting your phone calls, Tony. Please ensure your call handling rules are forwarding your calls to the mobile app: https://support.ringcentral.com/article/9758.html. If this doesn't solve your problem, please reach out to review@ringcentral.com with your account information & we can troubleshoot.