This profile has been claimed by the business owner or representative.
GoGoGrandparent
About this business
Very comfortable, on-time, ride from a very safe and friendly driver whose company I greatly enjoyed.And I had several lengthy phone conversations with various agents of GoGo - and they were very *******, hard-working, friendly people - all of them.And, to GoGo's credit, they shrouded the identity of the driver in secrecy - and I presume they do the same to protect my own identity.HOWEVER, just 5-10 minutes before my driver was to arrive, I received a text informing me that the PRIUCE was to INCREASE.Admittedly, it was only ... read more
Business response:
Dear customer,We truly appreciate you taking the time to share such thoughtful feedback and are glad to hear that both our team and the driver we matched you with made you feel safe, supported, and respected. Were sorry for the frustration with the last-minute price change the fares are set by our transportation partners and can shift based on demand, and when they do, our system passes that update to you right away rather than adjusting it ourselves; we know that timing felt unsettling and were reviewing how we communicate ... read more
I would absolutely not use this company!!! The drivers cant speak English. We had an elderly person get in the car with him. He got lost and was driving around a neighborhood. She was trying to get to our business. I tried to speak with him on her behave because she was so upset. I could not understand him at all. He couldn't even find her home to take her back!!! I advised CS, She said she put in her home address 2x. But any logical person would know this. Plus, then why couldn't he get her back home!!! **************** spo... read more
Business response:
Dear Customer,Were very sorry to hear about this experience we completely understand how upsetting this must have been for everyone ************ really like the opportunity to review what happened, but we werent able to locate an account based on the name provided here. When you have a moment, please contact us by phone and ask to speak with a supervisor, or message us through ******** Messenger with the riders name and phone number on file so we can investigate this trip in detail.Warm regards,The GoGoGrandparent Team
The Driver was on time, and was very nice. I will use them again.
Business response:
Dear customer,Were so glad to hear that the driver we matched you with was prompt and kind that reliability is exactly what we strive for. Its wonderful knowing you plan to ride with us again. Your membership also gives you access to grocery delivery, meal orders, and home services, all designed to make everyday errands a little easier.Warm regards,The GoGoGrandparent Team
I recently had knee surgery and am using a ******. I explained to GoGo Grandparent that I needed a sedan that was easy to get in and out of. And also I had a lot of stuff, foldable ******, suitcase, crutches, ice machine, bag of fresh fruit, etc. GoGo found me a ride in less than 3 minutes. ******* (female driver) was so nice! She brought all my items in and put them in my living room which is temporarily setup to be my bedroom until I can go upstairs again. I didn't have any cash to tip her. I wrote directly to **** and hop... read more
Business response:
Dear customer,Were so touched to hear that everything went so smoothly after your knee surgery and that the driver we matched you with offered such kind, thoughtful help. Youre absolutely right not every driver is able to go above and beyond like that, and were so glad she made your day a little easier. With ****, you can also schedule grocery deliveries, meal drop-offs, or even request home services to help while you recover.Warm regards,The GoGoGrandparent Team
I would absolutely not use this company!!! The drivers cant speak English. We had an elderly person get in the car with him. He got lost and was driving around a neighborhood. She was trying to get to our business. I tried to speak with him on her behave because she was so upset. I could not understand him at all. He couldn't even find her home to take her back!!! I advised CS, She said she put in her home address 2x. But any logical person would know this. Plus, then why couldn't he get her back home!!! **************** spo... read more
Business response:
Dear Customer,Were very sorry to hear about this experience we completely understand how upsetting this must have been for everyone ************ really like the opportunity to review what happened, but we werent able to locate an account based on the name provided here. When you have a moment, please contact us by phone and ask to speak with a supervisor, or message us through ******** Messenger with the riders name and phone number on file so we can investigate this trip in detail.Warm regards,The GoGoGrandparent Team
I joined GoGoGrandparent because I wanted to know in advance approximately how much my ride would cost. GoGo's estimate was $70 to $130.00 from *************, **********, ** to ********, 55 miles. I called GoGoGrandparent prior to the trip, and the service was excellent and also when I arrived to book my ride. Unfortunately, some of the details were not made clear until I took the ride. An advance quote could not be given for rides from a train station, airport or bus station. I arrived at 10:30 p.m, called GoGoGrandparent, ... read more
I have to give 1 star - I would rather give none. I reserved a ride 2 days ahead. Then the day of they called to say the ride is only called at that time. The ride was 20 minutes late. This ride was for my mother to go to her husband's funeral. She is at a rehab and only had 1 4 hour pass. When it came time to return, they called to say there was no driver available (even though I reserved 2 days ahead). When I asked why they even had reservations then, they couldn't answer. I would NEVER recommend this company to anyone. Ju... read more
This company takes advantage of the elderly. My 90 year old mother with dementia was charged an annual fee for their service. When it appeared on her credit card as a pending charge, we immediately called and requested the charge be refunded and they refused. It took two phone calls and two hours of our time to realize how inflexible and uncaring they are. Full disclosure, they did tell me if I email a copy of my power of attorney document they would submit it to upper management for consideration of a POSSIBLE, PARTIAL refu... read more
Never use this service. I tried it for my 96-year-old father, who needed a ride to ************************. The driver left him three blocks from the location - the driver spoke no English and was not aware that my father has trouble hearing, seeing, and walking, which I told the dispatcher several times. This is not a safe service for older people. They do not provide what they promise. Their monthly fee program provides nothing. This company should be shut down
Business response:
Dear customer,Were very sorry for what you and your father went through. We understand how stressful it must have been to hear that he wasnt dropped exactly where he needed to be, especially given his age and mobility.We reviewed the registration and all three calls made during the trip. When you set up the account, you provided the correct destination at **************, *********************************************************. That address was correctly listed for his scheduled ride.While the trip was in progress, the driv... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,758 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.