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GoGoGrandparent
About this business
I used Gogo Grandparent for a while. The way their system works is that you give them your credit card, and they fulfill any needs you require, such as rides and picking up your medication. On the surface, it appears like an excellent service. I pay them a monthly fee. I notice that there were numerous transactions on my credit card. I spoke to manager for clarification, but i thought he was very rude and ended the conversation abruptly. Because of his insensitivity, I unfortunately cancelled the program Dear Customer,Were s... read more
worst experience that I could ever had under the weather conditions
Business response:
Dear Customer,Were truly sorry to hear about your experience, especially given the weather conditions. A supervisor will be reaching out to review what happened and see how we can help. In the future, if anything like this happens again, please call us right away so we can assist you in the moment.Warm regards,The GoGoGrandparent Team
I would NEVER use or recommend this service again.!!!! Initially the *** who answered the phone said she couldn't find the address to the ****************************** in ********!! I went on ****** myself while on the phone to give her the exact address. Then, they sent the driver to the WRONG address!! I told the *** I needed to get to the ****** station to catch a train and was sent somewhere on ************!! When I later called to discuss the issue the supervisor said I wouldn't be granted a refund because I eventually... read more
Business response:
Dear customer,Were very sorry to hear about your experience. We completely understand how stressful this must have been. A supervisor will be reaching out to review your account and see what happened. We appreciate you bringing this to our attention and want to make sure its looked into carefully.Warm regards,The GoGoGrandparent Team
It was terrible and r the lady had a really bad attitude. Went on about her grand kids and living out of her car. I could careless about all that ,I have my own problems Please take care of it.
Business response:
Dear customer,Thank you for letting us know. We're very sorry to hear about your experiencethat's not what we want for any of our customers. A supervisor will be reaching out to you directly to follow up on this.If you ever have any issues with our services in the future, please call us right away so we can help immediately. For this situation, it sounds like we may need to make sure this particular driver is never matched with you again. We truly appreciate you sharing this so we can do better for you.Thank you for your pat... read more
As a Driver for lyft and ***** last night I received a request for a ride for a ride, the senior that I picked up, was a short, but very heavy older man, with mobility issues, i did my best to accommodate him, but my SUV stood a little too high for him to easily enter the vehicle, and there was no way for me to physically lift him into the rear seat of the vehicle, i believe that this service takes advantage of senior citizens by not providing them the proper accommodations that they may need for their mobility issues, the p... read more
Business response:
Dear customer,Thank you for taking the time to share your experience. We genuinely appreciate the care and concern you showed during that ride. You're absolutely rightsituations like this can be difficult for both the rider and the driver, and were truly sorry to hear it left you feeling that way.We always ask our customers during registration if they have difficulty getting into larger vehicles so we can help find the right ride type for them. However, not all seniors have the same mobility needs, and some may not share tho... read more
Cars smell from air fresheners drivers cant speak English they charge for rides you didnt take impossible to resolve these issues fro customer service THIS COMPANY IS A RIPOFF SCAM ! DO NOT USE THIS SERVICE!!!
Business response:
Dear customer,Were truly sorry to hear about your experience. A supervisor will be reaching out to personally go over your account and make sure your concerns are addressed. If theyre unable to connect with you by phone, theyll be sure to leave a voicemail.Please knowif you ever see a charge you dont recognize or didnt take a ride, we ask that you give us a call within 24 hours so we can look into it and take the necessary steps.We understand how frustrating this must feel, and we want to make things right.Warm regards,The G... read more
These people are thieves. They allowed a driver to run up a $130 tab, empty a debit card with plans to reimburse and have corporate take care of my situation. Filthy ,lying squats....big fat zero. *****.
Business response:
Dear Customer,We understand your concern and are truly sorry for the confusion this experience caused. We looked into the issue and confirmed that the charge for the ride was never processedyour card was not billed. This was explained during your previous conversations with our team.Since no payment was taken, there is no transaction to refund. If you have any further questions or believe theres an error on your banks end, were happy to help clarify.Warm regards,The GoGoGrandparent Team
I HAVE BEEN CHARGED $245.00 FOR MEMBERSHIP THAT WAS NOT AUTHORIZED . I WAS ADVISED THE MEMBERSHIP WAS CANCELLED ON 20 MAY 2025, WHICH I NEVER REQUESTED, AND NO SERVICE WAS RENDERED FOR THIS MEMBERSHIP. I REQUESTED MY REFUND, AND THIS WAS DENIED DUE TO THEIR POLICY.. THIS IS A SPAM, DO NEVER USE THIS COMPANY
Business response:
Dear Customer,Thank you for reaching out. Were very sorry to hear about your experience and understand how frustrating unexpected charges can feel.After reviewing your account, we confirmed that on May 17, you received both a phone call and an email informing you that your 7-day trial was ending. We also reached out again on May 21 about a problem with your payment method, and records show you responded to that message with a thumbs-up emoji. We did not receive any request to cancel your membership prior to the charge being ... read more
One of the worst companies I have ever been involved with. If you enjoy being on hold for 30 or more minutes to speak with someone than this company is for you!!! I'm just trying to cancel my account because of the frustration and I've been on hold for 45 min. They say there 24/7 so I guess I'll try around midnight lol one other hilarious thing the recording says you're first in line lol
Business response:
Dear Customer,We're very sorry to hear about your experience and understand how frustrating long hold times can be. Please know your account has been closed as requested, and no future charges will occur.We appreciate your feedback and are actively working to improve our service. If you need anything else, you're always welcome to give us a call.Warm regards,The GoGoGrandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,758 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.