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GoGoGrandparent
About this business
My first Go Go experience was terrible. They took forever to take my order, and the automatic system with voice listening misunderstood my order several times. Then, my ride was to a hospital appointment was 30 minutes late. In general, very stressful and unhappy experience.
Business response:
Dear customer,Were very sorry for the delay and frustration you experienced during your first ride. You deserve a smooth and stress-free trip, especially for a hospital appointment, and we regret that this was not the case.We were able to locate your account and have filed a request for a supervisor to reach out to you directly to review what happened. If theyre unable to connect with you for any reason, they will leave you a voicemail. Please do give us a call back and ask to speak to a supervisor so we can assist further a... read more
My first ride request experience was the worst experience of my life! I called the phone number, requested my ride and the driver never showed up. When I called and spoke with a representative, they rescheduled my pick up and that driver never showed. Finally an hour and a half after requesting my ride, a driver showed up. I was totally late but thankfully the business owner waited for me. I'll never use this c*** ride service again and I recommend you avoid this company.
Business response:
Dear customer,We are very sorry to hear about your first experience with us. You deserve reliable support, especially when arranging time-sensitive rides, and we regret that your trip involved such long delays and multiple missed pickups.We have gone ahead and filed a request to close your account. That said, a supervisor will also be reaching out to you directly to better understand what happened during your trip and to ensure everything is finalized properly. If they are unable to connect with you live, they will leave you... read more
Looking for a refund for membership. $250.00 . I t was charged to my account one day after the trial period. I contacted them that same day asking to cancel and for refund. I was not satisfied with the service. One hour to find a ride then one hour for the ride to show up. The b first ******** sent me over to a supervisor. He told me I was a day late to cancel. He then told me he had to review with the owners and would get back to me by end of the day. Of course they didn't. Called next day and they said the supervisor would... read more
Business response:
Dear Customer,Were sorry to hear about your experience and the frustration this situation has caused. After reviewing your account, we can confirm that you registered on September 17th by phone, during which our services and fees were explained. On September 21st, while still on the trial membership, we also provided a reminder call and email notification regarding the upcoming charge.While membership fees are typically non-refundable, as a courtesy we have processed a refund for you. Depending on your bank, this may take 51... read more
I have Charge for $33.73 on Sept 9, 2025. Don't know what this is about. I had tried to caall a local **** Ride, and some how I may have been routed to this *** Who are they and what Excatly is this charge For? I wiil take to ******* to Dispute the charge. Their Ph. lines come on with OFFERS, I'm not interdted in, such as a Free cell ph, A free emergency Pendent. No, I've tried various sec. os the Web Listing with No HELP. Thank You. ****** ******** a . They Have No Functional Amswering to spesk to A REAL Person. BAN THEM.
Business response:
Dear customer,We understand how concerning it can be to see a charge you dont immediately recognize. After reviewing your account, we confirmed that the charge of $33.73 on September 9th, 2025, was for a completed round-trip ride you requested with us on September 8th. The trip began at 7:24 a.m., took you to a restaurant, and concluded back at your home at 7:59 a.m. This was an 8.71-mile, 36-minute ride, and the charge reflects that service.We want to reassure you that this was not a random withdrawal it was tied directly t... read more
Stay away. They have deceptive billing practices and will keep 10% of your annual fee even if you cancel right away without using the service. Its a catch22 because you are forced to give your credit card up front in order to get more information. Theyre shameless.
Business response:
Dear customer,Were sorry for the frustration this caused. We understand how upsetting it can feel when billing doesnt seem clear.We looked into your account and saw that you went through our online registration. While our membership fees are typically nonrefundable, as a courtesy we went ahead and refunded your account.We also want to note that information about our services and pricing is available both on our website and by phone, so members dont need to rely on registration alone to learn more.We appreciate you taking the... read more
I am elderly and this company charged me an extra $16 to come back home from an appointment, Since it was peak hours and they were busy. I find this horrible to do to senior citizens.
Business response:
Dear customer,Were sorry for the frustration this caused you. We reviewed the call from your return ride, and the increase you mentioned was due to surge pricing from our third-party providers during peak demand. When you called back for your ride, our automated system explained the surge and displayed the updated cost. You accepted those charges directly through the system in order to continue with the ride.Surge pricing is not something we control it comes from **** and Lyft when there are more ride requests than available... read more
Unfortunately, my driver arrived too late to make my appointment.I was able to reschedule with my Doctor for an appointment next month.
Business response:
Dear customer,Were sorry to hear that you missed your appointment we understand how stressful that can be. We reviewed your account, and our records indicate that you scheduled a ride through our online platform for September 17th for a 12:35 p.m. pickup. The system shows that the driver arrived at 12:35 p.m. as planned, and that the trip was already on the road toward your destination at that same time.That said, wed really like to understand what happened here so we can help you avoid any issues in the future. Weve filed a... read more
My credit card shows a charge of $41.08 for gogograndparent on 8/11/2025. When I phoned the number, I was told by "*****" on Sept 9, that the charge was for a round-trip to the local library. However, all ***************** libraries are closed on Sundays and Mondays (the 11th was a Monday). Additionally, the distance from my home to the library is 1 4/5 miles. "*****" said that probably a driver for **** or Lyft had falsely submitted this bill, and that he would get back to me. Today is 9/15/2025. I have not heard back from ... read more
Business response:
Dear customer,Were very sorry for the frustration youve experienced. We reviewed your account and can confirm that on August 11th you did request a ride through our automated system. Our system requires two confirmations before dispatching a driver, and those confirmations were received, which is why a driver was sent to your home.Our system also indicated that you took two rides on August 19, 2025, one from your home to the library and then a return trip from the library to your home.We understand that you were told we were... read more
Terrible service. Very expensive service for zero benefit. We tried gogo grandparent for several months and never was able to make it to appointments on time. They won't start looking for a driver until 10 min before you scheduled so scheduling in advance does nothing. If you need to go to a destination and home right away you have to wait and order another ride. They can't assist with round trip rides. The service is mediocre at best. The only benefit was you can call and speak to someone on the phone. You can call and spea... read more
Business response:
Dear customer,As mentioned on your other comments, were sorry for the inconvenience you and your mom experienced. We appreciate you sharing this we hear your concerns about timing, round trips, and value.Were actively working with our partners **** and **** to improve reliability and add smoother features but its a process and we know we have more to do.If youd like, please call us and ask to speak with a supervisor. We can review your moms account together and see what adjustments might help for future appointments.Warm reg... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,750 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.