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Golden Bear Cottages - AAA approved cabins and family vacation rentals
- Big Bear Lake, CA
About this business
Location details
39367 Big Bear Boulevard, P.O. Box 1731, Big Bear Lake, CA, 92315, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Business response:
SORRY FOR YOUR EXPERIENCE
Dirty beds, it was obvious they didn’t clean the beds from previous guest, black widow spider webs outside property near doors and windows, and the windows very dangerous unable to stay up as soon as I touched without any press goes dawn hardly beds were second floor no air conditioner we have to let the windows open it was extremely warm ,shower was dirty too, very bad experience.
Business response:
WE DO CHANGE ALL BEDS. WE ARE SORRY FOR YOUR EXPERIENCE
The ants were swarming the kitchen. The fireplace could not be used as it smokes. The worst complaint I have is I finalized on Expedia and the the property tagged on extra fees that said taxes. When I asked them about it they said it was a cleaning fee that they don’t include in third party sites. I am not a happy customer and will never return and will tell everyone I know.
Business response:
I’m really sorry for your experience
These are very rustic cabins. The kitchen has some basic supplies but definitely mismatched and not enough utensils. Bring some plastic plastic utensils. We were in a 2 bedroom cottage (10) which had 4 beds, enough for 5 people- maybe 3 kids and 2 adults. There is a living room with 2 couches and a very small TV (19 inch?). The first night the toilet flooded and we had water all over the first floor. It was had to contact. This happened at 2am I tried the number on their website. And no answer. We found out in the morning th... read more
Business response:
Sorry to hear of your experience. We do pride ourselves on the property staying rustic. We are sorry you didn’t enjoy that part of it. I know we did move you to another cabin when hearing of the toilet issue.
Do not recommend, will not be returning- EVER. Check in should have been at 3pm, we weren’t able to check in until 430pm due to rooms not being cleaned and ready. There appeared to be only one person on staff-running the office and cleaning the rooms, which really makes you think about how much time was put into the sanitation of each room/cottage. We reserved a deluxe studio. It was tiny. The cottage was completely outdated which I know is usually expected for cabins like this but it was pretty bad. Carpets had not been vac... read more
Business response:
Sorry to hear of your experience. Unfortunately we are short staffed right now but we do have 4 housekeepers on staff and are actively seeking hiring more.
Liked the area. Did not like that our reservation wasn’t ready until about 5pm, 2 hours late
Business response:
Unfortunately at this time of year it is very difficult getting everything ready by 4pm. We do our best and we are sorry for your inconvenience
Charged 100 more than Expedia confirmed room rate. The front desk said they sent their own quote to me after I reserved through Expedia (and actually they didn't until I checked in and asked them.) I have used Expedia for so many years and have never heard that a hotel would or could send a different quote that what Expedia has already confirmed and assured to a customer. If you are booking through a third party for this property, be sure to verify that your reservation is really "Confirmed". Otherwise you could get addition... read more
Business response:
Sorry for your experience. Unfortunately it does state on the third party site that extra cleaning fees will be applied at the property. We are grateful for you staying with us.
Cargo de cobro q no aparece en expedia
Business response:
Sorry for your experience
Very disappointing Jacuzzi was not hot. The heaters warm too hot and made difficult to breathe. Cold water knob to shower could not turn unless you had channel locks. We actually got headaches from the wall heaters. Emitted too much gas. We will not go back
Business response:
I wish we would have known about your issues while you were with us. The heaters are all wall units and checked regularly for efficiency. We are sorry for your experience and would love the opportunity to make it right.
Frequently asked questions about Golden Bear Cottages - AAA approved cabins and family vacation rentals
How is Golden Bear Cottages - AAA approved cabins and family vacation rentals rated?
Golden Bear Cottages - AAA approved cabins and family vacation rentals has a 4 star rating with 868 reviews.
When is Golden Bear Cottages - AAA approved cabins and family vacation rentals open?
Golden Bear Cottages - AAA approved cabins and family vacation rentals is open now. It will close at 9:00 p.m.