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Gotti's
- Cajun/Creole
- Houston, TX
About this business
Location details
811 St Emanuel St, Houston, TX, 77003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 p.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to Midnight |
horribleee they took 2 hours to give me food ordered at 8 didn’t get food till almost 11 and that’s after i had to keep ASKING!
Had a reservation for a birthday and had to wait to be seated. There seemed to not be any hostess to control the incoming crowd and update people. It was one person walking around doing everything and the others were in their own world. We were sitting for 45 minutes before I had to get someone’s attention to order anything and get any food. After ordering, the lady didn’t even bring all of the food that was ordered and disappeared. The food was the greatest thing and It was cool for a first time experience but the attentive... read more
We were seated before our reservation time. The only plus. It took an hour and fifteen minutes before we received our meals. The restaurant was not that busy so there was no excuse. The staff partied besides work. Our waiter was cool. As long as we had to wait there was no reason for our food to come out as cold and half cooked. The manager gave us a 25% discount that barely took $3-$5 off our entire ticket but never came to address the issue. We basically wasted our money because the food was not good. We traveled there 4 h... read more
I made a reservation even though there was no wait at the time. After ordering drinks it took almost 35 mins for the drinks to come out. Our waitress never came over to check on us or to update us on our drinks as she would walk past us at least 4 times during that wait. We finally got our drinks and ordered food. After another 40 mins go by and still no update and seeing groups who came in after us get their orders, we just paid for our drinks and left
I made a reservation even though there was no wait at the time. After ordering drinks it took almost 35 mins for the drinks to come out. Our waitress never came over to check on us or to update us on our drinks as she would walk past us at least 4 times during that wait. We finally got our drinks and ordered food. After another 40 mins go by and still no update and seeing groups who came in after us get their orders, we just paid for our drinks and left
Not a good experience. I had made reservations for 3pm but didn’t get seated until after 4. The place was smaller than expected. The music was loud and there was a lot of twerking on tables which was not appealing considering I had my 73 year old father there celebrating Father’s Day. I definitely will not be returning.
Business response:
Hey Reepook, We understand your disappointment with the challenges you faced during your recent visit to our restaurant. We sincerely apologize for the delayed seating and any discomfort caused by the ambiance. Your feedback is valuable to us as we strive to create a welcoming environment for all our guests. We regret that your experience fell short of expectations and we appreciate you sharing your concerns with us. Sincerely, Gotti's Management Team
Too crowded and the other customers were loud and the music was loud. We left without eating.
Business response:
Hey Vickia, We are deeply sorry to hear about your recent experience at our restaurant. Providing a comfortable dining atmosphere is our priority. We are committed to improving and ensuring a better experience for all our guests. Sincerely, Gotti's Management Team
Overall pretty good experience had some issues but I’ll address privately
Business response:
Hello, We sincerely apologize for the inconvenience you experienced with the reservation delay during your recent visit to Gotti's. We are glad you enjoyed the good music, entertainment, and the excellent service provided by our server. Please know that we are working to continuously improve the table turnaround time for our guests! We hope to see you again. Sincerely, Gotti's Management Team
Food was not worth the cost, $30 gratuity and the food was cold
Frequently asked questions about Gotti's
How is Gotti's rated?
Gotti's has a 4.2 star rating with 3,964 reviews.
When is Gotti's open?
Gotti's is closed now. It will open at 11:00 a.m.