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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Location great but the facility is run down We had 3 rooms. Room 1 would run out of hot water and the sink had a foul smell. Room 2 heater didn’t work. Room 3 had no shower curtain. The location is so convenient when visiting Disneyland.
Business response:
Good Morning Elizabeth! I understand that your room was experiencing a few maintenance issues, and I have forwarded these concerns to the chief engineer, to be addressed as necessary. We hope that you were able to communicate these concerns during your stay, as we have a very talented maintenance staff on property that can remedy such inconveniences as they occur! Hope you give us another opportunity to make your stay great. Thank you! Front Office Manager Freddy Cruz
overall nice . staff was wonderful . charged for parking. had an issue with lock on door first night. accommodating & close to parks.
Fair
Fair one elevator never worked. when asking housekeeping about it they brushed me off and told me oh well. as I have a load full on the luggage carrier. walls and thin.
Business response:
Good Morning Sheena! We appreciate you taking the time to address your concerns. We are committed and determined on improving our hotel and your feedback assists us in achieving that goal. We sincerely apologize for the inconvenience this caused you and your family. Hope that you and your family give us another opportunity to make things right during your stay. Hope to see you soon. Front Office Manager Freddy Cruz
Gone far downhill The staff was unwelcoming and borderline rude (aside from the parking attendant, who was WAY past the border). The beds were the worst beds we have ever suffered through at a hotel or motel. There was a large gap along the bottom edge of the door that let in the outside air. Our neighbors were very noisy. They have even stopped providing the pathetic goody bag they had been giving in place of the free breakfast they used to offer. And they only gave us one and a half rolls of toilet paper for the three of u... read more
Business response:
Good Morning Rick! Thank you for taking the time to provide feedback about your recent stay with us. We apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible. Hope you give us another chance to make your stay great. Front Office Manager Freddy Cruz
Fair Por pandemia no hay limpieza Diaria a la habitacion y aunque puedo entender eso no hay congruencia ya que encontre "basura" que evidentemente fue de un cliente previo...... 1) dudo sanitizen antes de que entre el personal de limpieza, asi que si es por exponer menos a su personal no se cumple el objetivo que justifique que no limpien diario 2) no vi a nadie usar un n95 ni vi ninguna medida extraordinaria que reflejara que el hotel estaba tomando medidas para proteger a su personal. Si las hubiera visto hasta gusto habri... read more
Business response:
Buenos Dias Mateo! Le agradecemos por tomarse su tiempo para compartir sus inquietudes. Estamos comprometidos y decididos a mejorar nuestro hotel y sus comentarios nos ayudan a lograr ese objetivo. Nos disculpamos sinceramente por las molestias que esto le causó a usted y a su familia. Nos damos cuenta de que las disculpas no corregirán nuestros errores en el manejo de su visita. Esperamos que nos de otra oportunidad. Front Office Manager Freddy Cruz
Fair
Disappointing
A place to sleep. Checked out early got a better room at Hilton Double Tree for less than you cost. parking was poor unorganized and cramped. it was nothing more than an updated motel. close to the parks
Business response:
Dear Herbert! We appreciate that you took the time to provide feedback about your recent stay with us. We apologize about the parking situation. We have forwarded these concerns on to management to be addressed. Thank you.
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,675 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.