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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Disappointed with customer service and professionalism, specifically kindness, when we paid for not only the location bu Some of the staff members were unkind. We asked for a crib for our baby, and then we confirmed and they brought us a rollaway bed, the staff member seemed irritated that we didn’t accept the bed, and questioned if we asked for a crib. we then had to call down to get the crib delivered because it was her bedtime and the crib had not arrived Ed yet. We also asked for a late check out (30 min) we have ourself... read more
it was ok they never cleaned when I left the room or do the beds location
Business response:
Dear Victoria! Your comments are extremely valuable, and we thank you for taking the time to share about your experience. Unfortunately, due to COVID-19 restrictions hotel is not providing maid service through out your stay. Thank you.
Disappointing
Good for the price . not the softest beds and the elevator was broken 2 days in a row Walking distance to Disneyland , stores and restaurants walking distance .
Business response:
Dear Jessica! We appreciate that you took the time to provide feedback about your recent stay with us. We apologize for the condition of the beds and for the elevator issue. We have forwarded these concerns on to management to be addressed. Thank you.
Disappointing 很冷 没有早餐
Business response:
Dear Wanying! Your comments are extremely valuable, and we thank you for taking the time to share about your experience. Thank you.
average that we were charged $17 per day for parking. this wasn’t disclosed when I booked the stay. location
Business response:
Good Afternoon Michael! We greatly appreciate your feedback. Thank you!
Poor Read above! The rooms were together as requested. The rooms smelled dirty. The refrigerator was not cool at all which was very inconvenient for my baby’s milk and I had to repurchase her milk because it went bad. I requested fresh bedding for our beds at 8pm 12/24 and had to call the front desk 2 times. I received fresh linen at 11pm!!!!! Which was very inconvenient when trying to put my kids to bed at a decent time. The location was great but overall stay was poor.
Business response:
Good Afternoon Felicia! We appreciate you taking the time to address your concerns. We are committed and determined on improving our hotel and your feedback assists us in achieving that goal. We sincerely apologize for the inconvenience this caused you and your family. Hopefully, you give us another chance to make things right. Thank you!
Fair
Fair Room was not well cleaned, especially vacuumed upon arrival. Rooms were smaller than typical hotel rooms of competitors. Water wasn't very warm. Location.
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,675 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.