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Grand Prairie Ford
- Car Dealers
- Grand Prairie, TX
About this business
Location details
701 East Palace Parkway, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great customer service! Brenda was able to pull the truck that i wanted to purchase. from the public inventory after I screenshotted a picture of the check. from my credit union.
Business response:
Thank you for sharing your experience! We're so glad to hear that Brenda was able to assist you in securing the truck you wanted and that everything went smoothly with your credit union. We truly appreciate your kind words and are thrilled to have been part of your vehicle purchase. If you need anything else in the future, don’t hesitate to reach out!
Mr. Cruz made the entire process easy and pleasant to have gone through. The process started at the internet site and went from there; the dealership had several people contact me to discuss the vehicle we had interest in and made the long trip (over 3 hours) worth the time spent and money saved!
Business response:
Thank you for sharing your experience! We’re so glad to hear that Mr. Cruz helped make the entire process smooth and enjoyable from start to finish. It’s wonderful that our team was able to support you throughout—from the initial online interaction to your in-store visit. We truly appreciate you making the trip to see us, and we're thrilled to know it was time well spent and that you found great value in your purchase. Your feedback means a lot, and we’re here anytime you need us down the road!
He worked to find a vehicale that got my needs and was knowledgeable My car shopping experience with Jose Pacheco was excellent! He was super helpful and made the process smooth, helping me get a Ford Bronco that I absolutely love
Business response:
Thank you for sharing your experience! We're thrilled to hear that Jose Pacheco was able to help you find the perfect Bronco that fits your needs. It’s wonderful to know that he made the car shopping process smooth and enjoyable for you. We truly appreciate your kind words and are so happy to hear you’re loving your new vehicle! If you need anything else, don’t hesitate to reach out.
Easy to do business with. I felt comfortable throughout the process. Very pleased with the price.
Business response:
Thank you for your feedback! We're so glad to hear that you had a smooth and comfortable experience with us. It’s great to know that you’re pleased with both the process and the price. We appreciate your trust and look forward to working with you again in the future!
It was very good, the people who served us were kind and looked for what best suited us.
Business response:
Thank you for your positive feedback! We're happy to hear that our team provided you with kind service and helped you find what best suited your needs. We truly appreciate your support and look forward to serving you again in the future!
Worked with me on the price, even thought there were some hidden fees not stated. Seemed by the end of the sale the salesman wasn't as interested in making the sale and seemed a bit worn out. Everything afterwards was really nice, although I got home and found out that my rear passenger inside handle is not working, somewhat disappointed due to the reassurance of 'multiple check points' prior to sale from the maintenance team. Already taking it in to see what can be fixed.
Business response:
Thank you for sharing your feedback. We’re glad to hear that we were able to work with you on the price, but we're sorry to hear that you feel there were hidden fees. We’d like to make sure this matter is resolved to your satisfaction. Please reach out to Maricela Vera at Mvera@grandprairieford.com. Your experience is important to us, and we want to ensure everything is taken care of.
The service was wonderful! Everyone was super nice and helpful on getting me the vehicle I wanted.
Business response:
Thank you for your kind words! We're so glad to hear that you had a great experience and that our team was able to assist you in finding the vehicle you wanted. We truly appreciate your feedback and look forward to serving you again in the future!
Timely service and wonderful customer service! We will definitely be back! Highly recommend Grand Prairie Ford!
Business response:
Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with both the timely service and customer care. We truly appreciate your recommendation and look forward to welcoming you back in the future!
Nico was very helpful but quickly passed me on to another sales person. I told him specifically which truck I wanted to see and he brought out a different truck. The truck I purchased was missing an antenna, the sales guy promised repeatedly that he would get me a new antenna, which never happened. Also, it’s been almost a week since my purchase and I’ve yet to receive an email with information regarding the sale or paperwork I signed. The product specialist said I’d have it by Monday.
Business response:
Thank you for sharing your feedback. We're glad to hear that you found Nico helpful, but we’re sorry to hear that the rest of your experience did not meet expectations. It’s important to us that every step of the process—from selecting the right vehicle to post-sale communication—is handled with care and follow-through. We’d like the opportunity to look into this and help resolve your concerns. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can assist you further and ensure you receive the support you ... read more
Frequently asked questions about Grand Prairie Ford
How is Grand Prairie Ford rated?
Grand Prairie Ford has a 4.3 star rating with 10,580 reviews.
When is Grand Prairie Ford open?
Grand Prairie Ford is closed now. It will open tomorrow at 7:00 a.m.