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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Welcome to Grapevine Lincoln, your premier Lincoln dealership located in the heart of Grapevine, TX. We also serve the surrounding areas, including Southlake, Flower Mound, and Coppell. We offer a wide range of Lincoln vehicles, including the Lincoln Aviator, Lincoln Corsair, and Lincoln Nautilus. Our dealership is not just about selling cars; it's about creating an experience. Our certified technicians are ready to handle all your service needs, from oil changes and tire rotations to using OEM parts for top-quality repairs ... read more
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worst customer service Ever !!! Worst customer service I've ever experienced. Took my 2013 Ford Fusion in 2yrs ago to get repaired for one of "9" recalls which had to be towed because the doors wouldn't close due to defective locks. Have been in for numerous recalls & each time they say its fixed .... & had to go back 6 times over the span of a yr to finally fix just one of the recalls/ problem. Darren, the service advisor xx's each time & says it's fixed when you know damm well it's not.....& the service manager Clarence is... read more
Twice now missed my business Tried to buy Limited Ford Explorer in feb. Few thousand off. Bought elsewhere where they said couldnt be done. Then in August tried to buy 2500 truck. Again we were off on price. Bought elswhere. They said couldnt be done and that i needed to be on F150 instead of 2500. Bought 2500.
Horrible service department Two bad experiences here... First I had cracked windshield with 75 miles on new 2016 f150 so took it to service department to see if it was covered under warranty...it wasn't, but the bad part was the fact that no one greeted me, I had to go inside where no one came to see what I was there for, I finally found a service person in a cubicle talking with another service person about a personal issue and they acted as if I was putting them out by asking for their assistance. When I took my truck to F... read more
Horrible customer svc, terrible "techs", lousy leadership Forced to return truck repeatedly for simple repairs, unable to repair or resolve issues and refused to help furthe . While truck in their custody, it was damaged, additio ally, they screwed up tailgate and door alignment, Management and owner/leadership refuse to accept responsibility for lousy service, i ability to fix anything, Ford has enacted lemon law, and I take the loss.
An Elderly Person Is Cheated First, I was called to Ft. Worth on a serious family health crisis. As an aside, I am elderly, and this trip was not easy for me. Mid-way my engine light came on, so I stopped at a dealership. They gave me an all-clear to get to Ft. Woth; however, they to9ld me to go to a certified Lincoln dealership before driving back to New Braunfels, Texas. My family drove me to Grapevine Ford Lincoln. I dealt with a certain man who was polite and courteous. He advise me to leave my Lincoln Town car which I d... read more
Never again! So I called on 7/20/17 and got the earliest time for an appointment on 7/27/17 at 11am. I dropped my 2015 f-250 with a leak near the water pump. The service guy said he would call that day. No call. He finally called the next day at 10am and said they are working on it. I called back for the next five hours and no body is available including the service manager. I finally took an UBER and picked up my truck. I spoke to the Director of Service as he relaxed (laying down and socializing) in his chair. He took zero... read more
DO NOT use the service department! DO NOT take your vehicle to Grapevine Ford Service Department! I called on Tuesday July 11 and scheduled an appt for 7:30am with AC on Thursday July 13. I stressed to the lady I spoke to that my work schedule is very difficult and not flexible. I was scheduled off of work ONLY Thursday and Friday, returning to work Saturday. She assured me that would be no problem. Our appointment was made with Frank. We arrived Thursday morning and Frank advised us that the AC dept was running behind. Why ... read more
New vehicle sales Worst service you will ever come across specially when you complain to the general managers they will take it as personal issue, issue started when they called me for trade in offer, I visited them next day to check the offer then I surprised that they give me the highest price for the new vehicle and the lowest for my trade I got rejected by finance for the deal cause no down payment when I agreed to pay the down payment they increase the monthly payment then I refused the offer later next day I asked for ... read more
Don't bother We were passed around to multiple sales people and the sales manager was dismissive and really not enjoyable to deal with. They also failed to honor their commitments in a timely fashion.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.3 star rating with 2,276 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.