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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Welcome to Grapevine Lincoln, your premier Lincoln dealership located in the heart of Grapevine, TX. We also serve the surrounding areas, including Southlake, Flower Mound, and Coppell. We offer a wide range of Lincoln vehicles, including the Lincoln Aviator, Lincoln Corsair, and Lincoln Nautilus. Our dealership is not just about selling cars; it's about creating an experience. Our certified technicians are ready to handle all your service needs, from oil changes and tire rotations to using OEM parts for top-quality repairs ... read more
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Disapointing Sales Department I recently contacted Nolan O'Brien at Grapevine Ford in regards to purchasing a certified pre-owned Escape of a particular color with adaptive cruise control and collision avoidance equipment. Although new at his job and seemingly not familiar with these features, he agreed to search his inventory and find a car that would match my inquiry. After two visits it became apparent that he did not have an Escape (or Explorer), new or used with these features. My second visit occurred because he called... read more
Challenging experience-Don't schedule appointment via web. I took my car 6/4 for 2 recalls and interior trim fix and agreed to let them change oil and rotate tires. The car sat on 6/4 and had to bring back 6/5 as could not leave overnight. Car was picked up 6/5 as the dealer had to order part for interior trim. Recall status was not explained thoroughly on phone that Ford was not doing recall work unless emergency at this time (was not explained when dropped off). Noticed scuff mark on wheel when picked up. The dealership as... read more
Nice sales dept. No issues with the sales dept at all....financing dept will do there best to shove every possible thing to buy on your contract without even asking....along with providing false information about the MPP they provide. They will do their best to get you to use one of their banks, and ignore approval letters from your bank. The detail/service dept....broke the window valences and said they were already broke (had pictures to prove it was them, so they just took them all off to match) lost the custom valve stem... read more
Terrible experience and untrustworthy place to do business. Our experience was horrible at best. We came up on 10-21 and test drove a vehicle and filled out financing paperwork. We returned on 10-22 to purchase the vehicle. The original salesperson that we had spoke to on the phone and for our test drive was off on the day we returned to attempt to purchase the car. We were lied to about the cost and where the car we wanted had to be picked up from. We were told they would have to go to Dallas to pick up the car and would co... read more
Cars are great, service sucks!! I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered for a few weeks now. I've left messages for services reps, no return call. Stopped by and spoke with Anthony Vasquez (ASM), said he didn't know the answer to my question and would call back, nothing. Left a message for the Service Manager, nothing. Way to lead by example guys!! We've been cool with the other issues, but it's just like c'mon man...... read more
Extremely Poor Sales Staff and Financing Dept. I have been looking to purchase a Ford truck for around 3 months. Grapevine Ford had a truck that I liked and I agreed on a price with Toby, I then told him that I needed a total out the door price for the truck so I could transfer funds to my bank to pay for the truck. This was on Thursday morning and I told him that I would be in Grapevine on Saturday visiting relatives and pick up the truck ( a 3 hour drive for me). He told me that the total price would have to come from the ... read more
Service Department My last two encounters with the Service department has been lack luster at best. My most recent experience was non non existent because they never returned my phone call. I called on a Saturday but since they only had two service advisors working on probably the busiest day of the week I had to leave a voicemail. I waited a little and with no call back I called Five Star Ford. Five Star Ford picked up the phone and helped me. I took my car to Five Star and got great service. It has been a week since I left... read more
Sales AND Service are terrible After buying a brand new vehicle AND a $3500 extended warranty, I would not recommend this dealership to anyone. Buying the truck was horrible; it was first sold out from under me AFTER I had signed all the papers and completed the financing. I usually complain about having to wait all day in the dealership when buying a vehicle, but this took multiple days. They continued to make it a better deal, so I stuck with it - but would not ever do it again. Now that it has 12,000 miles on it and is in... read more
Waste of Time I just picked up my vehicle from the service department at Grapevine Ford. It was there to have a Zaktek application. Absolutely nothing was done to the vehicle. It was absolutely filthy on the exterior and obviously had not been touched AT ALL since I dropped it off the day earlier. The service department completely wasted my time and completely lost my confidence in Grapevine Ford.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.3 star rating with 2,276 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.