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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Grapevine Ford Customer Care Excellence We were concerned about bringing our Escape in for service. Andrew worked with us to resolve Coronavirus concerns while getting our service needs taken care of.
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager.
It was fine The finance department, once we got to them, was very professional. We would have appreciated more information or more full disclosure on the warranty packages available. We were told that the Kahu security/anti-theft device that the dealership puts on the vehicle (for their own use during test drives to track vehicles and such) was a required charge, but upon closer inspection of our documents, we could have declined it. Things like that leave a sour taste in your mouth. Our initial sales contact, Micheal E., wa... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Excellent Service Tyler was my service advisor. He kept me informed all along the way. The technician did a great job and the job was done on time, as promised.
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. - Venny Diaz, Service Manager.
Online service application was great. My car was done on time, per the scope that was recommended, and for the price that I expected. Enjoyed working with Clay and the staff as usual
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. - Venny Diaz, Service Manager.
Explorer ST Devin was my salesman, he made my purchase easy and my wife is happy with her new car. Thank you Devin. I appreciate your time.
Business response:
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
Great experience!! Mickey was great! Easy process! Amazing experience, couldn’t have gone any better.
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Service Great service, got what I went in for plus cleared up a few recalls. All done quicker that they promised and had me on my way.
Business response:
Thank you, Gary! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Venny Diaz, Service Manager.
Routine Maintenance I love the communication when I take my vehicle in. They text me the progress of my car and even when it’s ready to come pick up the. They send a lyft to come get me. Great customer service
Business response:
Thank you for letting us service your vehicle Chris. Please keep us in mind for all your service needs. --Venny Diaz, Service Manager.
Service Department Aaron Mcbride in the Service Department is a big reason why I have been a Grapevine Ford customer for so many years. He is great and always puts the customer first. He follows up with every need, and communicates the good and bad news timely. I have purchased 4 vehicles at your location and will continue to use GVF.
Business response:
Thank you for the kind words! I am very happy to hear that you've had great experiences with us. Let me know if you need anything else. --Venny Diaz, Service Manager.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,277 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.