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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Thorough and Accurate Easy pick up and delivery. My service advisor made sure he had a complete list of my needs. The work completed efficiently but not so quickly that I felt as though something could have been overlooked. The problem was fixed and my truck was ready as promised. Also, my truck looked as clean as it did the day I bought it. Great job guys!!!
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. -Venny Diaz, Service Manager.
Quick and Easy I had an airbag recall. I made an appointment online, dropped my car off the next day and got it back the day after. Bob even hand-washed my car.
Business response:
Thank you for letting us service your vehicle Gerry. Please keep us in mind for all your service needs. --Venny Diaz, Service Manager.
Great Experience Ty Young made the car buying experience so fast and easy. He is knowledgeable and professional. It was so fast and easy my husband didn’t even know we bought a car!
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. - Juan Cruz, Customer Loyalty Director
Custermer Jodie was my point of contact with the service center.,,she was excellent keeping me in the loop every step of the way. I came away very satisfied and my car is running great!
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager.
Great Service They got me in and out in a timely manner and even shuttled me back and forth to my house. Tyler keep me updated and even washed and vacuumed my car. Thanks
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager.
Recall service Dropped the truck off at 11 and it was done by 3. Besides being pretty busy the process was easy and smooth. Will definitely be using them again for future repairs.
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. - Venny Diaz, Service Manager.
Grapevine Ford Customer Care Excellence We were concerned about bringing our Escape in for service. Andrew worked with us to resolve Coronavirus concerns while getting our service needs taken care of.
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager.
It was fine The finance department, once we got to them, was very professional. We would have appreciated more information or more full disclosure on the warranty packages available. We were told that the Kahu security/anti-theft device that the dealership puts on the vehicle (for their own use during test drives to track vehicles and such) was a required charge, but upon closer inspection of our documents, we could have declined it. Things like that leave a sour taste in your mouth. Our initial sales contact, Micheal E., wa... read more
Business response:
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Excellent Service Tyler was my service advisor. He kept me informed all along the way. The technician did a great job and the job was done on time, as promised.
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. - Venny Diaz, Service Manager.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,615 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.