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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Welcome to Grapevine Lincoln, your premier Lincoln dealership located in the heart of Grapevine, TX. We also serve the surrounding areas, including Southlake, Flower Mound, and Coppell. We offer a wide range of Lincoln vehicles, including the Lincoln Aviator, Lincoln Corsair, and Lincoln Nautilus. Our dealership is not just about selling cars; it's about creating an experience. Our certified technicians are ready to handle all your service needs, from oil changes and tire rotations to using OEM parts for top-quality repairs ... read more
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
After receiving an email coupon for an oil change and tire rotation, I scheduled my appointment online on a Wednesday. Soon after I received an email confirmation from a service adviser that even included a calendar reminder - how thoughtful. The day before my appointment I called my service adviser to confirm my coupon would be accepted. My adviser confirmed acceptance and told me he'd see me tomorrow at 8am. When I arrive to Grapevine Ford at 7:50am I'm told by the same service adviser (after an expected 10 minute wait) th... read more
I have given the dealer a low rating for the following reasons: I spent roughly 10 hours waiting in the dealership for sales staff to walk between offices over a period of 4 days. I did not even get to see the car that I wanted to, supposedly it was out of stock even though it was marketed online. The sales staff over promised and under delivered at every step. After the purchase, I was lied to by a salesperson. Upon confrontation about the lie, I was told that they were willing to BUY the car back from me. After the purchas... read more
Don't trust the finance department. Make sure you read ALL the boxes twice before you sign. They took advantage to a Mother and daughter.
We had a terrible experience at this dealership. It started with a car we found online. We were looking at a Preowned Escape, We were contacted by a online salesman who told us he had the Escape and actually said he had 9 . We drove to see the 9 Escapes. When we got there before we could view the cars he made us answer some questions he filled out on a form. Then he dissappeared for 20 minutes. We thought he was checking on the Escape inventories . However when he came back he still had NO cluse what his Inventory was and if... read more
The service department will screw you over, and do it with a smile. After bringing in my vehicle numerous times over the course of months and having to listen to there lame excuses that any ding-dong would know was wrong, and being jerked around until my truck was out of warranty, I had to spend $5k at another dealership to finally have it fixed, and now it's running like it should and has been for a year. The problem was what I had thought, and told them from the beginning but they wouldn't listen or should I say chose to o... read more
This dealership has changed hands 3 times in the last several years. It appears that things have not gotten better. We purchased 2 super duty's and the warranty was misrepresented by the finance dept. oh well, my $2000 mistake. However, the Service Dept. is honestly the worst I have ever seen. Waiting 4-5 hours for oil changes is the normal. Having to come back 3 times, not having promised rental cars. More important than their high prices is the obvious disrespect for another individual's time. They don't understand how big... read more
Not a good overall experience. I would not recommend Grapevine Ford. I was there for a very long time and was haggled to buy. In the end I left without purchasing.
Arrived at the front desk at 3:30pm on Monday and let the front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what she said over their poor quality intercom system. Not sure how sales reps are supposed to understand what is coming out of that speaker. We noticed people waiting everywhere with frowns on their faces and this should have been our red flag to leave. 20 minutes later another couple showed up and they were helped before us by ... read more
Bought a 2012 Ford F150 and received good service from the sales man, but after that things went straight downhill. The finance manager is very stubborn and pushy. Very high pressure sales to purchase extended warranty. Then, had to have some hail damage repaired on the truck and was assured it would be done in a few days. Never received a phone call for three weeks. I finally called and had to push the situation to get it taken care of. Then, they said it would be done in a few hours. Three days later, it was done. Then, we... read more
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.3 star rating with 2,276 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.