This profile has been claimed by the business owner or representative.
Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Oil change and maintenance The work on my car was done promptly and my service advisor was great. I am very happy with my MKC Lincoln purchase. I will recommend to a friend.
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. - Venny Diaz, Service Manager.
Service I had The Works performed on my 2019 Expedition. Great value, excellent knowledgeable staff, completed ahead of schedule. I will definitely be back for future service needs.
Business response:
Thank you, Charles! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Venny Diaz, Service Manager.
A Service today from Jason and staff. Both my husband and I have purchased our Ford vehicles from Grapevine Ford. Today’s service was provided by Jason who was attentive to my repair needs.
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. - Venny Diaz, Service Manager.
Thanks. Garry kept me updated on the process and we found something I liked. It wasn't what I initially wanted, BUT, he surely got me in something that worked out better for me.
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. - Juan Cruz, Customer Loyalty Director
nice experience Not a lot of pressure. Has a nice little cafe for when it opens again. Overall good experience.
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Awesome service department Stopped in for service today had a appointment with Ana at 700 and was out by 758. Great service rep they are well trained to know what your car needs and they get it done. I always have said the dealership is the only place I will get my cars serviced. They are actually less expensive than the quick change places. I have been using Grapevine Ford since 2010 many of their employees have been with them that long. That says a lot. I am a highly satisfied customer and will continue to use Grapevine Fo... read more
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. --Venny Diaz, Service Manager.
Great service and fast! Alfredo was able to rush my oil change and inspection so that I could make an appointment that I had. Great service and very fast!
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Venny Diaz, Service Manager.
Great Experience Ms. Barry was very professional, attentive and knowledgeable throughout the experience. The dealership was very clean and organized making the process relaxing. Was told that my service time should last a couple of hours to complete and sure enough, it was one hour and fifty minutes. Overall, I was very impressed with The experience.
Business response:
Thank you for letting us service your vehicle Steve. Please keep us in mind for all your service needs. --Venny Diaz, Service Manager.
As Expected - But Would Consider Them Again Our experience was as expected when buying a used vehicle. There is the traditional haggling but nothing turns me off more than a car salesman who says he’s going to lose money. In our case two of the three individuals that worked with us on this transaction did just that. After reaching what I was assured was a bottom line price (any lower and they would lose money) we went back to execute the transaction which I had planned to do entirely in cash. I was offended to see on the fin... read more
Business response:
Hi, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,277 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.