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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Decent trip I went in to Lincoln on a Saturday morning to get a nail removed from my tire and have it fixed. Once I got to the service center, I found there was only one service associate for the entire bay. I waited for a bit until he was done with his current customer. After not seeing anyone, I walked back out to my car to see him surveying my tire and writing notes. When I approached him and started talking, he seemed very impersonal. Not really looking up or at me in the eye. I figured since he was by himself, maybe he ... read more
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry to hear about your experience. The entire team here at Grapevine Lincoln always wants every customer to be confident in their repairs, and we are very sorry for this incident. We would love to see what we can do to earn back your trust. Please contact me, Juan Cruz, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Satisfied customer!! Ana is new to me, but she really did an excellent job. I admit I am not the easiest to please but she did a great job! Give the girl a raise!!!
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. Juan Cruz, Customer Loyalty Director
New car buy. When i came into buy a new ranger they had a Lifted one i was thinking i would like to have. But after driving it home i was unhappy with the truck being lifted making it more of a truck then i needed. Grapevine Ford has a awesome love it or leave it. I was able to come in the following day with the truck under there 72 hr and 300 or less miles love it or leave it and bring the truck back. I was even much happier when they was able to find a replacement one like i wanted with no lift kit installed.
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. Juan Cruz, Customer Loyalty Director
Incredible service I had a very unfortunate (and expensive) repair, but the service manager was extremely helpful and empathetic with my situation. he did everything he could to discount the repair and it helped soften the blow. I am extremely impressed with the level of professionalism @ grapevine ford’s service department. i will definitely recommend them to anyone.
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Recalls Took my car in for a couple of recalls. Aaron was the service gentleman helping me. It was completely easy and smooth and was done within a day. They put me in a very nice rental car which made it all the easier. Aaron kept me updated through the day.
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Warranty issue with my truck Fixed immediately. Jody did a great job for me. I had no appointment but she remembered me and sought me out when I came in. I didn’t expect my truck back for days, but she and the team got it back within 12 hours
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. Venny Diaz, Service Manager.
Ford F-150 Scheduled Oil Change Service Pete Roshell was excellent on customer service! Very attentive and super nice to talk to and made the whole process super easy and even went above and beyond to Give me status updates on my scheduled oil change! Super friendly and a great experience!!! Thanks again, Pete!!
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Great Service! Thank You Alfredo! Super nice guy! Very calm, cool and professional! Very good experience. I will be back. Alfredo kept me up to date every step of the way!
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. Venny Diaz, Service Manager.
Aaron is great Aaron is the best when it comes to servicing your vehicle He goes above and beyond to to make sure you are satisfied with the service Grapevine Ford Provides
Business response:
I'm glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. Venny Diaz, Service Manager.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,277 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.