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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Exceeded Expectations Came in for an inspection, with my two 5 year olds in tow, with some apprehension that we would be stuck there for hours. Pete checked us in promptly and was super friendly and even made the kids laugh. We proceeded to the waiting room that actually had a cafe and small space for the kids to watch a kid friendly show or read a book. I received text messages as to the status of my vehicle so I wasn’t left in the dark and then in about 20 min my car was ready. I was blown away. We didn’t even have time to... read more
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Investigator IV / HHSC I have purchased vehicles from Grapevine Ford and will always use them for my car/Truck needs. They are fair on prices and fair with trade ins. My salesman Cameron was FANTASTIC he respects your time and needs. This dealership is truly about customer service and want to earn your Buisness by being fair and listening to your needs. I highly recommend you check them out.
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. - Juan Cruz, Customer Loyalty Director
Excellent sales service Allen did an excellent job of listening to what I wanted and did not try to upsell me into a larger vehicle, that I did not want...simply explained my options for the truck I was looking to purchase.
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. Juan Cruz, Customer Loyalty Director
Totally satisfied with Grapevine Lincoln service. Peter Menchaca provided prompt and professional service. He shared details I needed to know regarding my vehicle for future service repairs. Everyone was nice as usual. I drive a distance to get there but it’s worth the drive. Thanks
Business response:
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. Venny Diaz, Service Manager.
Oil Change We used Lincoln’s valet service for our oil change. They picked up the car from our house and dropped it off afterwards. It was raining hard that day and it was so nice to work from my home without disruption. It was an overall fantastic experience.
Business response:
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. Venny Diaz, Service Manager.
Always great service. Grapevine Ford, Always great service. Quick, easy and professional. From online scheduling to drive away, best service department ever. Best customer service and maintenance team. Thanks!
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Great service Phenomenal customer service from start to finish. Communication was clear and consistent. Would check this dealership first the next time I’m in the market for a newer car.
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Trade in/ buying experience There a was a small hiccup between what I was told by our original sales manager over the phone and then the sales consultant we worked with when we got there. However, our sales consultant was very patient and worked very hard to get us a good deal. The finance guy was equally patient and explained all my questions. The 4 star overall is only due to the issue I had with the manager I talked to at first. Everything else was great!
Business response:
Thank you, Allison! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. Juan Cruz, Customer Loyalty Director
Service Wasnt greeted upon arrival. Had to find service writer. Went well after that. This has happened before. They need better staffing coverage. Customer for 15 years.
Business response:
Kirby, thank you for taking the time to write a review. We'd love to hear more about your experience! Please reach out to me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,614 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.