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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great service Phenomenal customer service from start to finish. Communication was clear and consistent. Would check this dealership first the next time I’m in the market for a newer car.
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Trade in/ buying experience There a was a small hiccup between what I was told by our original sales manager over the phone and then the sales consultant we worked with when we got there. However, our sales consultant was very patient and worked very hard to get us a good deal. The finance guy was equally patient and explained all my questions. The 4 star overall is only due to the issue I had with the manager I talked to at first. Everything else was great!
Business response:
Thank you, Allison! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. Juan Cruz, Customer Loyalty Director
Great buying experience Very friendly staff and no high pressure sales. We were greeted at the front door and all of our options were clearly explained. Purchased a Ford Ranger and they had it cleaned and detailed in less than an hour. Also a full tank of gas!
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. - Juan Cruz, Customer Loyalty Director
Great Experiance Great buying experience at Grapevine Ford. Sales rep Tonyo went out of his way to make sure all my questions were answered. He had all the answers about the car and gave a detailed walk through. He also brought additional cars up for me to see. Great staff and great buying experience.
Business response:
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Juan Cruz, Customer Loyalty Director
Great service Great buying experience. David was extremely helpful and did everything he could to help a deal to occur. I would definitely return. The vehicle was exactly as listed and described and priced appropriately.
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. Juan Cruz, Customer Loyalty Director
Extra effort appreciated!! Bought a used Navigator L and needed some updates to my car. Pete was the service advisor for my Navigator L. He was quick and thorough. Great job!
Business response:
Thank you, Richard! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Lincoln. Venny Diaz, Service Manager.
Rear differential leak The repair was completed and the work was satisfactory. I was somewhat disappointed that they didn’t rotate the tires like they said they would but I talked to the service manager in charge of my repair and he has made it right. Highly recommend them.
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Quick and easy! Andrew Boaz our sales guy was great! The process of buying our car was fast! We emailed the night before, and everything was ready the next day.
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. Juan Cruz, Customer Loyalty Director
Service Wasnt greeted upon arrival. Had to find service writer. Went well after that. This has happened before. They need better staffing coverage. Customer for 15 years.
Business response:
Kirby, thank you for taking the time to write a review. We'd love to hear more about your experience! Please reach out to me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,277 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.