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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Never recommend this dealer Terrible they don't even like you test driving there cars , and very pushy about financing Worst experience I had highly don't recommend , I seen several customers get mad and walked out on a Saturday
Bad experience Bad experience. I have made an appointment with them and told them when I would arrive. However, they did not prepare for that. It took about 30 minutes for them to find the car I want, and I just sit in the lobby alone. And what makes me more disappointed is that when they found the car and I began to do the test drive, I found the car is a damaged car, and that damage is obvious. Also, that car is already out of fuel, so I even could not do a test drive. I think they should not sell a damaged car to a custom... read more
Terrible salsemen Was blown off by original salesman I spoke to Jarod Jaone, didn't even acknowledge me when he walked by me several times , then he sent another salesman Ted Hopton-jones who basically didn't help me in anyway , asked to get prequalified and maybe look at explorers , he then started telling me about escapes and edges. I guess in his eyes I couldn't afford a explorer!!!! Asked him the same again , and that I liked the limited !!! He then basically said the payment might be an issue for me !!! He never ran my ... read more
Shopping for an Escape to escaping Grapevine Ford! Terrible, terrible experience---high pressure, inattentive to details, lack of sales experience and professionalism. There should be NEGATIVE star ratings!
Business response:
Still Shopping: We are so sorry that you have had such a negative experience with us. We appreciate your feedback as it will continue our valiant efforts towards improvement. We would love the opportunity to change your opinion and earn your trust back if you are still in the market. Please call our General Sales Manager, Tony Gonzales, or our Customer Loyalty Director, Sarah Lewis to discuss your experience in more detail and to also see if we can't possible assist you with the search of your perfect vehicle. Thank you and ... read more
Run as fast as you can...to a different dealer. I wish I could give a negative star. I negotiated a price and when the paperwork was presented the price was different then negotiated. They said that the price they told me 10 minutes prior was if I was trading in. I informed them up front that I would NOT be trading anything in. So all negotiations where with this in mind. I spoke to the manager, and found out that I had now met the most rude, condescending person of all time. I drove down the road and ended up getting a bett... read more
Business response:
Dear NewCarShopper - we are so sorry that our team of experts was not able to provide you the excellent experience we hoped we could. We hope everything has worked out for you and that you were able to find what you were looking for - even if it was not with us. Thank you for your feedback.
Unsatisfied After negotiating a deal I was presented a higher price by Tony Gonzales when it came to purchase the vehicle. If you can't keep your promise, do not expect to earn my trust.
Business response:
Sir or Madam, We are so sorry that you had a less than satisfactory experience with us and that we were not able to assist you with purchasing a vehicle at our dealership. We appreciate your feedback and will definitely use it as a training and learning opportunity. We would love the chance to change your mind and earn your trust back. Please contact our Customer Loyalty Director, Sarah Lewis, at 817-481-3531 to discuss further and to come to some sort of resolution. Thank you and have a wonderful rest of your week.
Completely offended and dissatisfied Was in town for business so popped in to test drive and potentially buy a new 2015 f150. Was constantly pressured and asked "how much I wanted to spend per month " instead of just giving me the prices for the truck. I was planning on writing a check and not financing anything but they constantly asked me to run my credit and to call my bank to get my payoff, they wouldn't take my word for it. The worst experience I've ever had in a car dealership. Brett the sales manager was so rude and d... read more
Business response:
cwb7: We are so sorry that you had a less that exceelent experience with us and that we made you feel anything less than comfortable. We apologize our proceedures were not explained properly and that you were miscommunicated with. Please accept our apology and know that we are constantly trying to improve and become better with each day. Thank you for your feedback, we will definitely be using it as a training tool and learn from it. We would love the opportunity to change your opinion of us and to gain your trust back. If t... read more
Service Dept. Sucks They n2ver get things done correctly on the first visit.
Business response:
Marta, We are so sorry that you had difficulties with our service department. We hope that we can change your opinion of us and that you'l lgive us another chance to earn your trust. Please let us know if there is ever anything that we can do for you in the future. Thank you and have a fantastic week.
Worst place to buy a car The service is shocking, the sales people very rude and the time taking to get anything done is close to snails pace!!!
Business response:
We are so sorry that you are so displeased with our facility and employees. We are continually trying to improve and would love the opportunity to change your opinion of us. Please contact our Customer Loyalty Director, Sarah Lewis, or our General Sales Manager, Tony Gonzales, at 817-481-3531 to discuss what happened further. We will most definitely use your feedback as a training and learning tool. Thank you so much for letting us know about your experience and we hope you have a beautiful rest of your week.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.