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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Go someplace else for service. I had a service appointment scheduled at 8am on a Friday. I dropped car off on time. Service department did not even look at my car for another 5 days. Laura told me they would order the part which took another 2 days. Supposedly part arrived broken and couldn’t install. I needed my car and picked it up. Was told my service agent would call me when part arrived to bring in and have installed. Another 8 days went by with me sending both texts messages and leaving voice messages with my service a... read more
Leaves a lot to be desired I took my Explorer in today for an oil change and tire rotation that was covered under the basic maintenance plan. Got my vehicle checked in, sat down and waited for almost two hours before my service advisor came over to tell me that my service was nearly complete and that it wasn’t covered by the maintenance plan that I was told covered all basic service until the lease was up. First of all, stuff like this should be addressed when the vehicle is being checked in , not after the service is comple... read more
Worst Service Ever I wouldn’t recommend this place on any level. Sales team is deceptive and the repair side doesn’t return calls. Cars literally scattered everywhere. Very disorganized.
The Worst Buying process was easy but customer service since then could not be worse and when I gave a bad review from the companies software the service manager Aaron asked me to lie and give him a good review and then he might be able to help me out with a free oil change.
Soooo rude Service advisor was rude and lazy . After refusing to get back in my car to move it He proceeded to tell me how he felt offended by my suggestion that he move it. Service techs could not “ find” my key to remove my wheels for rotation. “ looked in the glove box “. Guess where I found it ... in the glove box. Really disappointed in my first visit for service.
Less than amazing The people are nice and responsive, but their service department needs to work on their scheduling and turn around. I made an appt a few weeks out to get a recall fixed. I was told it should be done same day. 1 day turned into 2 turned into 3 and finally I had to go pick up my car and the work still hadn’t been done. It would have been one thing if I had just showed up, but when you make an appt weeks ahead of time I feel it’s fair to expect them to actually have the time to do the work. At a minimum if the... read more
Terrible used car dealership We called grapevine ford today at 6.15pm to see if a 2018 Toyota Sequoia was still for sale. We were told that it was pending and a buyer was coming from Houston in the morning, but the manager said first come first served so if we came tonight we could have first dibbs(his words) on vehicle we initially spoke to Telly on the phone, we told him we would be there in 30 minutes. Upon arrival Telly was busy with another client so we were handed a car fax by a sales manager who we never saw again and... read more
Won't leave me alone until I leave a review Average experience, nothing exceptional about Grapevine Ford. My only issue is that since my car repair, they won't stop texting and calling and emailing me asking to leave a review, despite requesting otherwise. Incredibly annoying.
Terrible...go to another ford dealer. I have been a Ford owner for 10 years and my company car is also a Ford. This is the worst ford experience of my life. My company vehicle had a recall for airbags and power steering that I brought in to Grapevine service center on monday 08/12 in the morning. Fleet manager told me he couldn't get to it until the afternoon. I said that's fine I was planning on dropping it off anyway. Took one of his business cards before I left. Morning of tuesday 08/13, I called the number on the card,le... read more
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,693 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.