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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
VW GTI Called for an appointment and texted I was running late. Drove 40 mins just for them to say vehicle was sold and did not have the courtesy to call and notify me. Also one representative was really discourteous and rude.
First Time Customer I have a 2004 truck. It needed a recall airbag replacement. Took 2 years to get an appointment. Dropping off vehicle was pretty simple, but I had to figure their system out myself. No one there to direct me to right place. Service Agent was nice. He called and texted when truck was ready. Picking truck up was disappointing. A guy gave me my paperwork, had me sign it. Then he wanted me to go find my truck on the lot by myself! I said I have no idea where you put my truck. He sent someone to go get it. Said... read more
Won’t buy another Ford because of this Service Horrible handoff in service department. I will not buy another Ford because of this service center. Doesn’t matter if you have an appointment or not.
Poor service Tuck my f250 gas truck and was charged for diesel service and cant get any one to respond. The service adviser was Laura and was extremely rude.
Business response:
Troy, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Utter fail I took my car in for recall work - the headlights. The repair failed soon after but I kept driving until it got worse. I took it back and they said it was another part that failed. They didn’t call when the repairs were finished. I had to call them to find out why my car wasn’t ready. I went to pick up my car and there was a large part hanging loose. They apologized and ran it back to “fix that real quick.” I dropped off my borrowed car, got in mine, and discovered they haven’t fixed the problem at all. So now it’... read more
Business response:
Glad you had a great experience. Please let us know if we can help you with anything in the future. Stephanie Maggio, Customer Loyalty Director
Excessive wait time Made a warranty appointment for 7:00 am on Tuesday. Truck was purchased from the dealer. Did not begin work until the following Monday. Poor follow-up. Truck done the following Wednesday. Without vehicle for 9 days. Was not offered a courtesy vehicle or any other solution. Minor work was done. Not sure of the purpose of appointment. Communication and follow-up could be dramatically improved. Will not purchase from dealer again. Would recommend using other service facilities.
Business response:
Hello, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at [email protected].
Lack of attention to details Very unhappy with the service there, came in with warranty work and then they came back with laundry list of items at very inflated prices. Then to top it off, I began noticing an oil leak from my car coming from the bottom. I took it in to my local Firestone where they found that the oil cap was left off. This created a mess on my engine and driveway. This is very unprofessional and confirmed why I will never bring my car in for service to Grapevine or buy a car there. Attention to detail and cu... read more
Go someplace else for service. I had a service appointment scheduled at 8am on a Friday. I dropped car off on time. Service department did not even look at my car for another 5 days. Laura told me they would order the part which took another 2 days. Supposedly part arrived broken and couldn’t install. I needed my car and picked it up. Was told my service agent would call me when part arrived to bring in and have installed. Another 8 days went by with me sending both texts messages and leaving voice messages with my service a... read more
Leaves a lot to be desired I took my Explorer in today for an oil change and tire rotation that was covered under the basic maintenance plan. Got my vehicle checked in, sat down and waited for almost two hours before my service advisor came over to tell me that my service was nearly complete and that it wasn’t covered by the maintenance plan that I was told covered all basic service until the lease was up. First of all, stuff like this should be addressed when the vehicle is being checked in , not after the service is comple... read more
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,786 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open on Monday at 7:00 a.m.