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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Mr. Hayes If you’re looking for great customer service, you’ve come to the right place. Not only were they professional and friendly, Ken went out of his way to help me out. I am very very pleased with the service I received.
Business response:
I'm happy to hear it, Darren! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Juan Cruz, Customer Loyalty Director
New car shopping Sales person was very helpful and knowledgeable. Provided great customer service. I was not too happy with the trade in experience bu got it worked out.
Business response:
Glad to hear it, MC. Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Juan Cruz, Customer Loyalty Director
New f150 Grapevine four has made the purchase of my new Ford F150 simple efficient and pleasurable. I will always take my business to Grapevine Ford in the future.
Business response:
Thank you for the kind words, Chad! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Karen Internet manager, Gavin, was extremely polite , hand delivered our new F 250 . Went through the process of familiarizing us to all of the options.
Business response:
Glad we could help, Karen! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
Mr Mike Very welcoming and just overall good time with honest and open people. Enjoyed the beginning online and visiting the dealership. Everyone talked to me and answered any questions I had.
Business response:
Glad we could help, Mike! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
New Tremmor Paul put me in the F 250 Tremmor when no one else could find one. I walked out paying 4K less than the dealership in Irving! Take the drive to Grapevine well worth the drive!
Business response:
I am happy to hear our team was able to help, Barrry! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Awesome service Chris Curtis was my sales guy. He was professional, fast, and knowledgeable. He didn’t try any dirty sales tactics like the dealership we went to right before Grapevine Ford. He had the car ready when we got there and let’s us drive it before anything else. We loved the car so we came to an agreement on the price and were out of there in just a couple hours. Great first car buying experience.
Business response:
I'm happy to hear it, Callie! Thank you very much for taking the time to rate us. Let us know if there is anything else you need! --Juan Cruz, Customer Loyalty Director
Great experience! Cameron Hedblom worked really hard for me, and on my behalf. Although the particular Ford Ranger I wanted ended up not being in a comfortable price range for me, I’ll be back this next week so Cameron can help find what I want and what I can afford!
Business response:
Glad we could help, Jill! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
Worst experience ever We bought one of the first Ford bronco sports. Delivered in December. I was told 3 times for a week it would be cleaned and ready for pickup. When I got there for my appt that was scheduled a week earlier they couldn’t find the car. 20 minutes later they found it and it was filthy! Getting rubber floor mats was difficult. No follow up. Same with new plates. You would leave a msg for service and you wouldn’t receive a call back. Not once, but several times by multiple people.
Business response:
Hi Love. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at loyaltydirector@grapevineford.com.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,275 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open tomorrow at 7:00 a.m.