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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My 2019 Kia Sorento My experience with Grapevine Ford was awesome. Special thanks to Devin Arndt, sales associate, and Garry Johnson, finance. They made my time pleasant and efficient.
Business response:
Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
BUY F150 Return Customer, Awesome Customer Service . Very Friendly and Professional staff. Always on top of things. GRAPEVINE FORD will continue to get my business. I would recommend.
Business response:
Glad we could help, Jzlara! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
Nice car, but be prepared to work for it. They definitely have their sales process set in stone, for better or worse. The office area provides a high-volume, high-paced business without much friendliness/warmth. The people were nice, the car was waiting for us and we liked the car. However, when we sat down to talk numbers, we found that included in the price of the car was a $595 extra key fee and a $500 non-negotiable fee for some added on security system. Plus, they low-balled our trade value. It took a while and a more w... read more
Business response:
Hi. We appreciate you taking the time to provide us feedback. I'm very sorry to hear about the impression you've been left with from your visit. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd like to discuss your visit more and see what we can do to best address your concerns. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
Awesome service! Bill worked his butt off to make a deal! Will definitely look there for our next vehicle. I highly recommend this place. Great experience from the time I walked in to the time I walked out.
Business response:
Thank you, Nava! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Great place Staff was very kind and courteous. Kye was amazing. He set all the electronics up in my new car and even paired my phone. Everything went smoothly to include the financing.
Business response:
I am happy to hear our team was able to help, Elaine. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Juan Cruz, Customer Loyalty Director
Buying my car!! The staff was very friendly and helpful. Blake Payne was our sales person and he was wonderful. He made our buying process simple and was not pushy at all!! They will get our business again!!
Business response:
Thank you, Brittany! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Fantastic customer service Hands down, the best experience buying a new car I've ever had. Customer service is top notch. Very refreshing to be treated with respect and dignity. You've won my business from now on.
Business response:
I'm happy to hear it, Bryant! Thank you very much for taking the time to rate us. Let us know if there is anything else you need! --Juan Cruz, Customer Loyalty Director
Looking to build credit Came in looking for a car I can build my credit with, and they did more then that put me in a brand new 2020 with low mileage.
Business response:
Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
Marcus was great! The sales process was wonderful until finance. Once we told the finance guy, Bruce, we wouldn’t buy the extended warranty, he became rude and difficult to work with. At one point he stormed out of the office because we asked to read the documents we were signing.
Business response:
Hi Rob. Thank you for letting us know. I am glad overall you had a good visit with us. If there is anything I can do to help address any issues you had, please reach out to me, Juan Cruz, Customer Loyalty Director, at loyaltydirector@grapevineford.com.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.6 star rating with 3,615 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.