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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair Bed was dirty with human and dog fur. Had to have the bedding replaced. Good value
Business response:
Dear Shaun, Thank you for sharing your feedback. We're glad to hear that you found the value of your stay positive. However, we sincerely apologize for the cleanliness issues you experienced with the bedding. This is not up to our usual standards, and we will immediately address this concern with our housekeeping team to ensure it doesn’t happen again. We appreciate your understanding and hope to provide you with a much better experience should you choose to stay with us again. Sincerely, GreenTree Inn Sedona Management
Great stay as long as you don’t need any help from staff. The staff was not helpful at all. Upon arrival I asked if we were within walking distance to uptown and she said no and was not helpful at to where it was. For being from out of state and never being there before it would have been nice to get some tips on which direction to go etc. Great location. Very clean.
Business response:
Dear Renee, Thank you for sharing your feedback. We're glad to hear that you enjoyed our location and found the hotel clean. We sincerely apologize for the lack of helpfulness from our staff during your stay, especially when it comes to providing local guidance. Your comments are important, and we will address this issue with our team to ensure better service and assistance for future guests. We hope to have the opportunity to welcome you back and provide a more positive experience. Thank You, GreenTree Inn Sedona Management
Bad Las sábanas de las camas estaban sucias. Solicité que las cambiaran y no tenían personal para realizar el cambio. Entonces lo tuve que hacer yo, al sacar las sábanas sucias, me percato que el protector de colchón también estaba sucio con manchas de sangre. No pude dormir en aquella cama y me ofrecieron cambiar de habitación, pero sin ayuda para el traslado eran las 11 de la noche y nosotros estábamos con niños...para peor, si me cambiaba de habitación me cobraban más. Finalmente tuvimos que dormir tres en una cama y sobr... read more
Business response:
Dear Marcela, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. This is not the standard of cleanliness or service we strive to provide, and we regret that you had to experience this. We take your feedback seriously and will be addressing the cleanliness of our rooms and the quality of our housekeeping procedures immediately. We deeply regret that we did not meet your expectations and for the inconvenience caused by the room change and additional ch... read more
Better customer service is need at this establishment. Friendlier staff in the morning. The bed was comfortable.
Business response:
Dear Jeanna, Thank you for your feedback. We're glad to hear that you found the bed comfortable. We truly apologize for the experience you had with our customer service. We'll make sure to address your concerns with our team, especially regarding the friendliness of staff in the morning, as we strive to provide a welcoming atmosphere for all of our guests. We appreciate your input and hope to have the chance to provide you with a better experience in the future. Sincerely, GreenTree Inn Sedona Management
Ok People above me up most night and walking high heel on hard wood floor. Unable to sleep. Someone tried to brake in my room, scary Clean and friendly staff
Business response:
Dear Palma, Thank you for sharing your experience. We're glad you found the room clean and our staff friendly. However, we're deeply concerned about the disturbances you faced. We sincerely apologize for the noise from upstairs and the unsettling incident. Please know guest safety is our top priority, and we encourage reporting such events immediately to our staff, who are here to assist 24/7. Your feedback will help us improve, and we hope you'll give us another opportunity to provide you with a more restful stay. Sincerely... read more
Disappointing
Fair 화장실에서 담배냄새계속나고 객실에서 오래된 냄새나고 커피머신기 작동안함 위치
Business response:
Dear YongJoo, Thank you for sharing your feedback. We're glad to hear that you found the location convenient. However, we apologize for the issues you experienced with the smell in the bathroom and room, as well as the non-functioning coffee machine. This is certainly not the experience we aim to provide. We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We truly appreciate your comments and hope you'll consider giving us another chance to provide a more comfortable s... read more
Not worth the “Black Friday “ special price, don’t pay full price, you’ll be disappointed. When they remodeled, they neglected to put any insulation between the walls or on the ceiling/floor between upstairs and down. Spent all night listening to orangutan child above us running circuits through their room with lead-footed parents in pursuit! Breakfast was non existent, grabbed a coffee and an apple. Front desk staff didn’t want to be there and could care less that we were. Remodeled room, clean. Parked in front of room.
Business response:
Dear Brenda, Thank you for sharing your experience. While we're pleased to hear you appreciated the remodeled room and cleanliness, we’re sorry your stay did not meet expectations in other areas. We deeply regret the disturbances caused by the noise and the breakfast not meeting your needs. Your feedback about insulation and the breakfast selection has been noted for improvement. We also apologize if the front desk staff seemed inattentive this is not the level of service we aim to provide, and we’ll address this with the te... read more
Unsatisfied. Will not stay there again. Terrible breakfast and the WIFI was terrible. Great location!
Business response:
Dear Patricia, Thank you for your feedback. We're glad to hear you enjoyed our great location, but we apologize for the issues you encountered with the breakfast and Wi-Fi. We understand how important these amenities are for a comfortable stay, and we will work to address these concerns with our team to ensure improvements are made. We truly value your input and hope you’ll consider giving us another chance in the future. Sincerely, GreenTree Inn Sedona Management
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,666 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.