This profile has been claimed by the business owner or representative.
GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok, not the best and expensive Dirty found hair all over my room Great view from the front and close to amenities
Business response:
Dear Brittanie, Thank you for sharing your feedback. We're glad you enjoyed the great view and convenient location. However, we sincerely apologize for the cleanliness issues you encountered, particularly finding hair in your room. This is not the standard we aim to uphold. Your comments are important to us, and we will address this with our housekeeping team to ensure it doesn't happen again. We appreciate your insights and hope to have the opportunity to provide you with a much-improved stay in the future. Thank You, Green... read more
Unsatisfied, I woke up more tired than I was when I went to sleep because of their mistake. I booked a double queen for my family of four. Instead they gave me a king and the most uncomfortable pull out couch and only discounted me 10%. After driving 7 hours I just wanted a comfy bed. I did not get that. The guy let us into the hot tub after hours.
Business response:
Dear Sandoval, We're very sorry to hear about your disappointing experience. We apologize for the mistake with your room assignment and any discomfort caused by the pull-out couch. We understand how important a comfortable bed is, especially after a long drive. While we're glad our staff could accommodate you with access to the hot tub, we regret that this didn't compensate for your inconvenience. Your feedback is invaluable; we will use it to improve our services. We hope you'll give us another chance to provide you with th... read more
Fair
Bad
One and done. Won't be back. The bed, bedding and pillows are terrible. The carpet is also something that needs to be replaced. We're happy we only stayed one night. The location is good and the staff was friendly.
Business response:
Dear Robert, We're sorry to hear that your recent stay fell short of expectations. While we're glad you found our location convenient and our staff friendly, we apologize for any discomfort caused by the condition of the bedding, pillows, and carpet. Your feedback is invaluable, and we'll address these issues promptly to ensure improvements are made. We understand your decision not to return, but we sincerely hope you'll reconsider and give us another chance to provide you with a much-improved experience. If there's anything... read more
carino ma troppo costoso breakfast not so good, no employee cleaning the lobby, very little area for breakfast, staff not helpful or smiling. too expensive dor the service good position normal inn room nice balcony wirh view on the pool
Business response:
Dear Lucia, Thank you for your feedback! We're thrilled you enjoyed our convenient location and the picturesque view from your pool balcony. Your satisfaction is our priority, and we apologize for any shortcomings you experienced during breakfast service. Rest assured, we're actively addressing your concerns regarding lobby cleanliness and staff demeanor to ensure a more pleasant experience for all our guests. We appreciate your valuable insights and hope to welcome you back soon for an even better stay. Thank You, GreenTree... read more
Overall a big disappointment. Not worth the money. The cable tv was unavailable. I requested a handicapped room and it wasn’t. The floor was dirty,when the person came to deliver towels I had to request the floor cleaned, she dry mopped only the middle of the floor.
Business response:
Dear Kathy, We're genuinely sorry to hear about your disappointing experience during your stay. It's disheartening to learn that we fell short of meeting your expectations, especially regarding the availability of cable TV, the requested handicapped room, and the floor's cleanliness. We apologize for any inconvenience caused and assure you we take your feedback seriously. We'll address these issues promptly with our team to ensure improvements are made. Please accept our sincerest apologies, and if there's anything else we c... read more
Für das viele Geld (über 2000 Dollar) sollte man sich eine andere Unterkunft suchen mit mehr Service Ausstattung der Zimmer reparaturbedürftig, Zimmerreinigung nur auf Anfrage, Teppichboden hat schon "Eigenleben", Anfrage auf Zimmerwechsel wurde abgelehnt, bei 8 Nächten?, Frühstücksraum eine Katastrophe, halb so groß wie ein Zimmer mit 3 zweier Tischen und 12 Stühlen bei über 60 Zimmern, billiges Müsli in kleinen Tüten,1 Toaster, billige Marmelade, Butter und Käse tiefgefroren, 1 Sorte Toastbrot und Beagle, Kaffeeautomat hal... read more
Business response:
Dear Walter, We appreciate your detailed feedback and apologize for falling short of your expectations. Your comments are invaluable as they help us identify areas for improvement. While we're pleased you found the room furnishings satisfactory, we're sorry for the inconvenience caused by the office rotating chair and the condition of the room furnishings. We'll address these issues promptly and ensure necessary repairs are made. Regarding breakfast, we apologize for the limitations and will review our offerings to provide a... read more
Not great This hotel is in much shabbier condition than shown in the photos on the website. We chose one of the rooms with a sofa and chair, but they were stained and ripped, and we didn’t even want to sit on them. Paint touchups around the room. We’re done with the color paint that didn’t even match the walls. Ripped window blinds. Great location.
Business response:
Dear Sullivan, Thank you for your feedback. We're glad you appreciated our great location. We're disappointed to hear about your experience with the condition of the room. Your comments are concerning, and we apologize for any discrepancies between the photos on our website and the actual condition of the room. We'll promptly address your issues, including stained and ripped furniture, paint touch-ups, and window blinds. Your satisfaction is important to us, and we'll work diligently to ensure a more pleasant stay for our gu... read more
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,666 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.