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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
"Refreshingly Honest" I wasn't even going to buy a new car until I talked to Isabella. She told me I could have a lower payment, which turned out to be true. Isabella should be proud of creating that possibility for me to step into, as I left Groove that day by stepping into my new Crosstrek.
Business response:
Thank you for giving Isabella the opportunity to show you your options and what we have available to you!
"Another pleasant buying experience" Purchasing our 2018 Outback was yet another pleasant auto buying experience at Groove Subaru. We couldn't be happier with both the car and with Jeremy! This is our 7th Subaru (6 purchased at Groove - formerly Burt Subaru), and we were real picky about the color choices. Jeremy went the extra mile to find what we wanted at another dealership and complete a same-day deal. Ask for Jeremy by name...you won't be disappointed.
Business response:
Thank you for your loyal business and congratulations on your 7th Subaru! Jeremy and our whole team here thank you for your kind words, well-written review, and for your business.
"Incompetent and rude" Initially, Groove couldn't meet me halfway on price. i compromised. Next and probably worst of all was the Finance guy. He really didn't seem to check out the 2 credit unions we have an excellent credit sc ore w/. Steered us to his "house"m lender , Air force Acad. c.u. Then the is guy pops an attitude w/ my wife when she didn't do his form just right. Lesser pain, I had to send my wife's driver license email 3 times. If Josh, sales person, hadn't tried I'd graded Groove 1 or 2.
Business response:
Thank you for the feedback. We are very sorry to hear your experience with our team was anything less than exceptional. Your comments will be reviewed with our team to improve our process. We do value your business and are so glad to hear that Josh worked with you on your sales experience. Thank you for your time and let us know if we can be of assistance to you in the future.
"Best car salesman I've ever worked with." Calm, friendly, patient, great listener, zero pressure, helped me find the right model for my needs. Bought the same day as wasn't planning on it. He should be a model for the rest of the industry. Service dept issues.... Got first oil change. Then found oil finger prints on my brand new white leather door panel, handles, seat, hood. Not happy with service end. Didnt provide requested paperwork after some scratches were fixed from lot damage. Sales end is TOP notch. The brand is TOP... read more
Business response:
Thank you for letting us know how your experience with our Sales and Service Centers have been. Please let us know if you are still having any service related issues as your satisfaction is our number one priority!
"Hoang and Groove Subaru are great!" From the moment we pulled into Groove Subaru, we were taken care of (we didn't have an appointment - we just walked in). Hoang greeted us at the entrance, offered us beverages, and asked all the right questions. He was patient and listened to what we were looking for (we weren't quite decided on a car yet), and we ended up test driving an Outback. We really enjoyed the test drive because 1) it was a real test drive that lasted for a bit, unlike some other dealerships that feel like just a... read more
Business response:
Thank you for taking the time to let us know how your experience with Hoang and our team here at Groove Subaru went. We are ecstatic to hear you recommend us and are so happy to have done business with you!
"Did NOT expect to walk away with a Subaru!" My 2014 Honda civic lease was up. After much research, talking with another Subaru dealer, my Honda Dealer and several loan compnaies, I had come to the conclusion that I was upside down in a NON AWD car (now living in CO) and I had no choice but to purchase the car. David Elia called me (we had spoken previoulsy) I updated him and he said "Please come in, we have a lot of inventory and i think we can do something for you" My son and I met David for our appointment, he politley tu... read more
Business response:
Sondra, thank you for taking the time to work with our team to find the right AWD car for you. We are very thankful you decided to give us the chance to earn your business. Congratulations and welcome to the family!
"shopped for a car--not a dealership" My research was for a specific type of car--not for a good dealership or a good salesperson. I live too far away to care about the dealership.
Business response:
Hello, thank you for taking the time to review your experience with Dan and our store. We appreciate you letting us know you were just after a specific vehicle and are glad you found it at our store and took the time to drive down for it.
"Incredibly pushy" Matt was insanely pushy. We have gone to numerous dealerships and never been treated so poorly. The groove experience was terrible and Matt completely ruined it. He refused to even tell us the price of the car unless we could garuntee we would purchase today. Jokes on Matt - if he and the groove team weren't so awful he would have got a sale. We just drove across town and bought a car from a kind salesman. Sucks to suck Matt! Hope you get better at your job
Business response:
Michael, I am sorry to hear that your visit with our sales team went poorly. We do not stand for any kind of high-pressure sales tactics here at Groove and I am sorry you felt that you were not able to get what you wanted from my team. I will investigate the incident and will use your comments to make sure we are operating to our high standard of Easy car buying just as we do with every review we receive. If you have further comments, you can reach me directly at (303) 789-6461, or email me at rfarnett@grooveauto.com. I am g... read more
"Delays in picking me up to get car" Dealership performed maintenance on my vehicle and was to come pick me up when completed. I did get a prompt call letting me know the work was done, yet no mention of an individual coming to get me. I called back and they said vehicle was on its way, it is a 15 to 20 minute drive. I called back 40 minutes later they said they were on the way. He also mentioned he would call the driver to verify. Never received a call back. Place my third call another hour later and find myself waiting on ... read more
Business response:
Hello, thank you for letting us know the issues we had in assisting you picked up. We are very sorry to have caused you this inconvenience and that you had to wait so long on hold to get a hold of our team. There is no excuse for not following up with you when you were clearly waiting for us and for that, we apologize. If you would like a follow up with our GM Robert, please reach out to him directly at (303) 789-6461, or email him at rfarnett@grooveauto.com at any time. Thanks!
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is open now. It will close at 9:00 p.m.