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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It took 4 hours to change my oil and put in new rear brakes that has been ordered the week before. They could not find the rear brakes for an hour.
Business response:
Selah, we are sorry to hear this. Thank you for your patience with us while we tracked down your brake parts.
I was forced to drop my car off in the over night box and the service advisor said lock the door behind him at 6pm. I haven’t received a phone call all day with the status of my car even called and left voice mails.
Business response:
Hello, it looks like your experience was less than exceptional. If you have not received a resolution to this, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
I made apt on Friday to have brakes replaced from inspection and pictures showing my rear brakes needed to be replaced Came here today with apt to be told after waiting an hour that they had no brake pads. Not happy about that.
Business response:
Selah, thank you for bringing this to our attention. It sounds like there is an issue with us not having the parts needed for the repair and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Very expensive maintenance and charged for spin balance of tires that I just had done. Low on antifreeze when I got home.
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with how your bill was explained and the lack of antifreeze in your car so we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
I’ve been in the shop multiple times in the past two years and still haven’t had everything repaired. I leave with one problem fixed, only to have two more pop up. I’ve had to come back twice for services that were not preformed correctly. Go somewhere else!
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with your vehicle and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Poor communication and customer service. Many unfulfilled promises and they want me to pay for what is now broken but wasn't broke before they seviced my vehicle. It took almost two months to get my vehicle back for warranty repairs.
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with your vehicle and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
I have a platinum service package with Groove Subaru. Yet, they can service only the oil when the car is submitted? How could they not look right next to the oil cap and see that the car was below low on radiator fluid as well as window washing fluid? It took my wife 2 minutes to add in fluids. My wife did that! Not the dealership service dept!
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with your fluids being topped off while at your store and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!
Very unprofessional and disorganized. When we place our order for the car, we asked for the upgraded stereo and remote start when the car was ready for pick up, no upgraded stereo. We are still waiting on the 3 months later. The talked out out of the remote start and into the app because “it’s better” then never added it to the deal so wasn’t added to our financing. After deal was done we had to pay out of pocket even though we reminded the salesman 3 different times. They add $1000 to the MSRP just because cars are hard to ... read more
Business response:
Theresa, we're sorry you had this experience with our dealership and our General Manager Brenden would be happy to discuss this matter further with you, please reach out at your convenience: bcarlson@grooveauto.com.
Dan was my one point to get a problem handled. When I walked in the door Dan stepped up to listen and actually got the car checked in, provided a Lyft ride home and gave me his personal phone number to call in to verify my car was fixed. He is one of the good guys at a business that has problems.
Business response:
Connie, thank you for bringing this to our attention. It sounds like there is an issue with your car and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. We are glad to hear Dan was able to step in and assist you. Thanks!
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is open now. It will close at 9:00 p.m.