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Groove Subaru
- Automotive
- Englewood, CO
About this business
Location details
5300 S Broadway, Englewood, CO, 80113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
"Buyer beware " Purchased a new Subaru Legacy in April, I figured I would give them a few months to see if they would come through on their promise. First I was buying a new car so that would me new no scratches or any other problems. Well I noticed some scratches and asked they be taken Care of before the purchase but oh no they only do that after first mistake so I agreed. As I was about to leave I was walking around the car again to check but again it should be new and be detailed which it was not the car was dirty inside... read more
Business response:
Hello, thank you for bringing this to our attention. It sounds like there is an issue with the delivery and follow up of your new Subaru and we would like to help resolve this for you. Please contact our General Manager Robert to see how we can remedy this situation. You can reach him directly at (303) 789-6461, or email him at rfarnett@grooveauto.com. Thanks!
"Service center disaster " I took my STI for recall, and had wires hanging under passenger dash, one being the floor light which was not able to took back in, for the clip under dash was broken, which was not before, had a total of four extra clips that went to something just there. Rude customer service. Waited for 1.5 hours for a scheduled ride. Employee who drove BMW almost hit me and then flipped me off coming out of parting lot. Sloppy work! Will not recommend to anyone.
"Chris is great. Dealership is poor re: maintenance." Chris did a great job of answering my questions, following up and finalizing my very first lease. But, this site asks about the dealership as well. I've had poor experiences with maintenance work done at this dealership. Oils changes with wrong oil added. Oil change with oil leaking on garage floor due to loose drain plug (I kid you not). Had minor oil leak around oil cooler seal. Dealership said would have to remove timing chain cover to resolve at a price of $1,800. I w... read more
Business response:
Thank you for letting us know there was a disconnect between your Sales and Service experiences. We want to provide a cohesive experience so we'll look into what went wrong with the oil service you experienced. Please reach out to our GM Robert if there are any outstanding issues: you can reach him directly at (303) 789-6461, or email him at rfarnett@grooveauto.com. Thanks!
"Worst Car Buying Experience Ever" I came to the dealership with my own financing from an out-of-state credit union. The dealership dragged their feet in every single facet of the deal. It took nearly a month to have the car in my possession due to them not filing paperwork correctly and not sending out the correct signed paperwork on time. Once I took possession of the car I had to get THREE temp tag renewals from them due to them not handling my paperwork correctly and not getting it sent off to the DMV for my tag. Will no... read more
Business response:
Matt, thank you for bringing this to our attention. We will investigate this issue with our finance department to see where the process was held up - on Groove Subaru's side or with the other lender. Please reach out to our General Manager Robert at your earliest convenience to get more background on this situation. You can reach him directly at (303) 789-6461, or email him at rfarnett@grooveauto.com. Thanks!
"First Car" My son was looking for his first car and had his eyes set on the New Subaru Legacy. DeAnna was professional and friendly, she worked really hard to get him a deal and our experience there was amazing. I would recommend to anyone looking for a Subaru Groove Subaru they are top notch! DeAnna deserves 5 stars across the board, The Rating system isn't work but she was awesome
Business response:
Thank you Alvarado family and we will see if we can get the rating system fixed on this review for you. Thank you for your business!
"Out of town purchase" Bought an Outback from out of state because the car we wanted was available. Jameson was great to work with. Very prompt replies to all question. Did most over phone, email and text. The dealership is known for supporting local charities and supporting cycling which is important to me.
Business response:
Thank you for choosing to work with us from so far away! We are glad to hear you like the same outdoor and charitable things we do Asher.
"Dishonest about inspection and did not address when called o" I found a certified preowned 2015 Subaru outback limited I thought was going to be mine. It was listed fairly, and it seemed to be in great shape. The bonus too was it went through a thorough inspection. Just to be safe, I had my trusted mechanic take a look before buying (Thanks strictly automotive). They found several items that should have been addressed by the certified inspection including a bad battery, 25% brakes left when inspection said it had 50%, an oi... read more
Business response:
Nick, thank you for working with Jameson on this and we hope to help you find the right vehicle. Please let me know if I can personally be of assistance to you in your search. Thanks! -Robert Farnett, General Manager of Groove Subaru (303) 789-6461 rfarnett@grooveauto.com
"Great place! " Rolly was amazing today! Put up with all my question and changed minds with nothing that made me feel like I was wasting his time. I couldn’t have asked for a better expierence
Business response:
Thank you for working with Rolly and our team Alexia!
"2015 Subaru Legacy" I worked with Jeff. He was very helpful and proffessional toward my friend, during our car buying experience. He was very accommodating to all of our questions and did everything he could to get us a deal that made everyone happy!
Business response:
Thank you for choosing to do business with Jeff and our team here. Congratulations on your Subaru Legacy purchase!
Frequently asked questions about Groove Subaru
How is Groove Subaru rated?
Groove Subaru has a 4.7 star rating with 12,162 reviews.
When is Groove Subaru open?
Groove Subaru is open now. It will close at 9:00 p.m.