Groove Subaru

Amanda 

on DealerRater

7 years ago

"Loving the new Ascent but wouldn’t have chosen this one" We stopped in to test drive some Ascents and possibly buy. We met with Sergio at the front door where he took us to see 3 2019 Ascents that were the originals on the lot. He said there was nothing wrong with them that they just hadn’t been sold yet and that they were at a discount. We took one out for a drive and that was kind of it. He didn’t show us any features other than the drive features. Didn’t try to sell us a touring model which we probably would have gone fo... read more

subieenthusiast 

on DealerRater

7 years ago

"A better experience" We had been to this particular dealership before and did not have a good experience. We waited quite awhile and gave it another try and after working with Andrew, we had a great experience and we would recommend him to family/friends. 

ortizcm23 

on DealerRater

7 years ago

"Jeremy is the BEST!" So I went to a different dealership in NM to get a Subaru Crosstrek because I figured smaller towns would take better care of car buyers but that is not the treatment I received. I was pushed and urged to sign for a car that I couldn’t see and was uncomfortable signing for, but again I thought they had my best interests at heart so I trusted them. Especially when they said I would fall in love with the car as soon as I saw it. The deal seemed sketchy because the price I paid seemed too high then what th... read more

Chray 

on DealerRater

7 years ago

"Love Subaru " We were thinking of upsizing the outback to a 4x4 but decided to see the Ascent WoW was I impressed panoramic moonroof and twin turbos sold me Joanna thoroughly filled us in on all the features including the 5k towing package I told her to wrap it up this is what we wanted 😎 Thanks Joanna for all exceptional help Groove has always been our dealership of choice thank you From Bill Ray 

12qwaszx 

on DealerRater

7 years ago

"Regret giving them my business." I purchased a car here because they had the exact used vehicle I was looking for. Everything people hate about car dealerships I experienced. Lack of professionalism, lack of communication between the employees and lack of customer education and customer service. Jameson in particular used some sales technique to create a false sense of intamacy (sleazy) but this did not make up for his lack of professionalism. I would have liked to know exactly how the certified warrenty works? Who do I con... read more

schwiet30 

on DealerRater

7 years ago

"At least my new car is safer than my old car (I think)" Overall I try not to think about my car buying experience. I feel as though the knowledge of my salesman was poor. He was unable to tell me the difference between 2018 and 2019 models. I thought I bought a car with a turbo engine, and no one corrected the service man when I was told to put premium gas in my non-turbo engine. When I asked for a list of details pertaining to the car I bought considering I was misinformed about the engine type I received radio silence. A ... read more

Kelli 

on DealerRater

7 years ago

"Repeat purchasers " This is my fourth purchase at this dealership. The key is as that I was treated as a returning customer and there was no games... just buy the car at a competitive price. 

SubaruWRX 

on DealerRater

7 years ago

"Groove Used My Car for Personal Errands & Did Not Fix Issue" TLDR: Groove didn’t finish fixing my car on time for a trip despite assurances that they would, after additional time they still didn’t fix the issue, and after reviewing dashcam footage I find out the mechanics used my vehicle for personal errands. Full story: I have gone to Groove since buying my Subaru brand new in 2014. I will no longer be giving them my business. Here’s why: My car developed a creaking noise in the rear passenger suspension that is especially... read more

BruceZ 

on DealerRater

7 years ago

"Purchasing my first Subaru" I have been a Toyota guy all my life. I was surprised at the value and quality of Subaru so we didn't hesitate to invest in our new Subaru! We are excited about our new Outback with Eyesight and Starlink. Safety for our passengers (grandchildren, in particular) was a very important consideration in purchasing a new car. We are confident that our new Outback will fit the bill perfectly!