This profile has been claimed by the business owner or representative.
Guy Roofing Inc.
- Contractors
- Spartanburg, SC
About this business
Location details
201 Jones Road, Spartanburg, SC, 29307, United States
Get directions
They literally came out gave us a quote for a repair in writing. We paid them and signed a contract. Literally a week later they called us and said they made a mistake and under charged us by 10,000 approximately and now could not do the repair. We were very disappointed. I really thought that this was a reputable business. We are in the process of turning the company in.
We are a military family living overseas when we had roof damage from a hurricane. The roof was replaced by Guy Roofing in Feb 2019. We are currently selling our home and the inspector found 2 shingles that slipped and were not installed properly. When I called to inquire about fixing the workmanship I was told the warranty had expired (in February, btw) and they do not work in our area anymore anyway. That this work was done under the 'old system, whatever that may mean. To say I am frustrated is an understatement. How were... read more
They are the worst company I have ever dealt with in my life. It is important to deal with others fairly something Guy Roofing doesn't understand.
Business response:
Cathy, we take this feedback to heart, and regret to hear an experience like this. We would love to continue discussing this with you-- please reach out to 800-771-0778 at your convenience.
My wife and I hired Guy Roofing Inc to fix our roof. They did terrible work, there were constant miscommunications, they backed out of 2 contracts, and we had to have someone else fix the problem. They do not value customers. They lied about what happened so they wouldn’t have to refund our money. Do not hire them. If you are already using them, record everything and make them put every single thing in writing or they will lie and say you are lying.
We have been dealing with this co. for 3 1/2 yrs. It started when about 6 or 7 guys that couldn’t or wouldn’t speak English ,none of them had identification to show they were from Guy Roofing ,who were dropped off from a white van carrying suit cases (that held tools). They got started and it started to rain needless to say there was a leak that came through to the inside ceiling . Then went and pulled off the tarp they had covered the pool with,throwing all the old shingles and nails into the pool. Then when they were to p... read more
Business response:
Mr. Sizemore, as you are aware, we have worked with you since 2017 to resolve all concerns you have brought to our attention. The warranty was not supposed to be active until your balance was paid in full, but we did all the additional work requested in good faith. We hope we can come to a resolution and achieve 100% customer satisfaction.
Not happy with workmanship.
In so many ways but the most important one for me will be RESPONSIBILITY😔
This is going to be a long rant about Guy Roofing Inc., but hopefully it will save someone some time, money, and further damage to their home. TL:DR; I paid them $6199.00 (which we had to finance) for roof repairs that 1. were not needed (we actually needed a roof replacement), 2. look terrible and have ongoing issues, and 3. had to be completely redone by someone else. And now they are straight up lying about what happened so that they don't have to refund my money. I had a roof leak and was unable to get anyone local to c... read more
They need to change their receptionist. Those ladies have no clue on the questions to ask when booking an appointment. I call and the lady asked me for my availability, I gave her my hours and the she asked “what about your husband’s “ I said there is no husband in this house. How can they just assume things, if they need someone over the age of 18 then that is the question to ask. I also felt they are not giving priority to the issue of a leaking roof,. She was giving me an appointment for a week later and just to inspect n... read more
Frequently asked questions about Guy Roofing Inc.
How is Guy Roofing Inc. rated?
Guy Roofing Inc. has a 4.2 star rating with 1,576 reviews.
When is Guy Roofing Inc. open?
Guy Roofing Inc. is open now. It is open 24/7.