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Hassler Heating and Air Conditioning, LLC
- Heating & Air Conditioning/HVAC
- El Cerrito, CA
About this business
Location details
1537 S 56th St, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
Hassled is our "go-to" heating service company. They service our old unit each year, and today was the annual service. They are professional and very service focused. Today Lyes was the senior technician who came out. The service was efficiently conducted, he explained everything he was doing and recommendations for future things to take care of - it's nice to have a company that does not force you to do things "just because". Ours is an old unit and we're trying to just keep it healthy, safe and working. Which it is! Thanks... read more
Business response:
Hi Gail. Hassler thanks you for your wonderful review and your loyalty to our team! It's important that our team educates our customers rather than just selling to them. Hassler knows that heating and air conditioning is a big investment and would like to make sure that you can make educated and informed decisions that work best for you!
Lyes came by today to service our heating and air conditioning system. He is so knowledgeable about the whole system and explained both the good and bad in very clear terms. Gave us very good tips and what we can do enhance the effectiveness. Besides, he is such a pleasure to talk with!
Business response:
Thank you for your review, Atul! We appreciate your feedback about your experience with Lyes. If there is anything else we can ever help with, please do not hesitate to call us. Thank you for choosing Hassler!
We strongly recommend the service technician "Lyes" who came today to service our air conditioning units and furnaces. He was informative, pleasant, and professional. He thoroughly answered my questions about the units and provided recommendations for future services that the systems may need. What a great employee! We will definitely ask for him the next time we call Hassler!
Business response:
Thank you for your great review, CH! We're glad that you were happy with the service that Lyes provided and that he answered all of your questions. We will let him know of your great feedback. Thank you for choosing Hassler. We look forward to serving you again in the future!
Lyes Bouhazem came out today to service our HVAC system, fix the sump pump and replace the filter. He was conscientious, courteous and careful. He explained everything so a layperson could understand it. He texted before coming, came on time and finished in a quick and efficient manner. Very pleased with this service.
Business response:
Hi Kathleen. We appreciate the 5-star review! Thank you for giving us feedback about your experience with Lyes. If there is anything else we can help you with, please do not hesitate to call Hassler!
Hassler (and more specifically Lyes) to the rescue again! Our AC stopped working last week during the heat wave. I scheduled and appt and Lyes came out. Communication was good. The office called me the day before to confirm the appointment. lyes texted me an hour before his arrival to let me know the time he'll arrive. I really appreciated that since I was able to plan my schedule accordingly. Lyes was courteous and wore shoe covers in the house. He checked everything and explained step by step his evaluation process.... read more
Business response:
Hi KE. We're glad that we could help you when you needed it the most! Thank you for letting us know how pleased you are with Lyes' service. We are here for you whenever you need us!
We are in the process of updating our central heating system to install air conditioning and air filtration. Simply put, my experience with Hassler to date has been the most impressive and professional interaction I've had with any home-related service. Everyone I've spoken with or interacted with - from Pilar who scheduled my visits to Gabriel who did our initial consult and Max who is our Project Manager, has been professional, timely, respectful, and exceedingly clear about what they can and can't do, and when it will be ... read more
Business response:
Hi Bin. Thank you for choosing Hassler Heating to help with your new system! We're so happy to hear that you have been pleased with the process so far. We look forward to seeing you in a few weeks!
The drain on our Mitsubishi heat pump system was clogged. Lyes Bouhazem came out to service the equipment. He was prompt, knowledgeable, and professional. He also explained what we needed to do to prevent this problem in the future. Craig Conly
Terrible customer service. Installed a $40K heat pump system. It broke after 3 years. They charged us another $1000 to repair it even though it was still very much under warranty. While they were here making that very expensive repair they were supposed to adjust a setting that should be simple to adjust but the guy couldn't figure out how to do it. He told us he'd research it and let us know how to repair it. Never heard back from him. When I called them to inquire they wanted to charge me for a new call. Truly terrible cus... read more
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with your recent experience, as our goal is always to provide helpful, professional service and long-term support for our customers. While manufacturer warranties may cover certain equipment components, there can still be costs associated with labor, diagnostics, or issues outside of covered parts. In this case, the additional setting adjustment involved connecting and configuring the system with the home’s Wi-Fi network, which ... read more
Made an appointment and then ... They didn't show up. Called almost 2 hours later telling me they were not going to make it, asking to re-schedule. Clearly I .... didn't
Business response:
Thank you for reaching out, and we apologize for the confusion. At this time, we’re unable to locate your name in our system or find a record of a missed appointment. We’d really like the opportunity to make this right and get in touch with you directly. Please contact our Operations Manager, Oscar, at (510) 848-3030 so we can resolve this as quickly as possible.
Frequently asked questions about Hassler Heating and Air Conditioning, LLC
How is Hassler Heating and Air Conditioning, LLC rated?
Hassler Heating and Air Conditioning, LLC has a 4.8 star rating with 784 reviews.
When is Hassler Heating and Air Conditioning, LLC open?
Hassler Heating and Air Conditioning, LLC is open now. It will close at 9:00 p.m.