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Hassler Heating and Air Conditioning, LLC
- Heating & Air Conditioning/HVAC
- El Cerrito, CA
About this business
Location details
1537 S 56th St, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
We contacted Hassler to do an inspection of our furnace and fix some minor HVAC issues. The business is responsive and set up an appointment quickly. Lyes the technician was prompt, friendly and knowledgeable. We will continue to work with Hassler for our HVAC needs.
Business response:
Thank you Brent for the 5-star review! And thank you so much for the feedback about your experience with the office and Lyes. We will let them know of your great feedback. Thank you for choosing Hassler Heating. We are looking forward to serving you again in the future!
I had their estimator come out to give me an estimate on a new gas furnace, a replacement. They were pushing the Navien, which I wasn't crazy about because it introduces the additional technology of using water into the system. But, the guy wasn't listening to me, give me this five page estimate that you needed a law degree to get through. Then, the guy tries to put a hard sell on me, which left me cold. Plus, there price was high, so I went with Atlas who was very professional. Finally, I did a bit of research and foun... read more
Business response:
We appreciate you sharing your feedback, Bob. We understand that Hassler may not be everyone’s first choice, and we respect that. We truly appreciate the opportunity to meet with you, earn your business, and be considered for your project. We wish you the very best with your new system!
I am very disappointed with the customer service I received from Hassler Air Conditioning. I contacted Hassler regarding the AC at my rental property. Their second technician was supposed to go to the property, inspect the system, and provide me with a written quote to repair the AC by replacing the condenser and evaporator coil . I was expecting professional follow-up and a clear written estimate so I could make a decision and get the AC repaired as quickly as possible. Unfortunately, the communication and follow-up have ... read more
Business response:
We’re very sorry that your experience did not meet your expectations. We understand how frustrating this situation was, and we sincerely apologize. Our team did make efforts to address the concerns and make things right. We appreciate you sharing your feedback and the opportunity to improve.
I contacted them to install a heat pump. The technician came 2 days later and went through my whole system. Everything seemed ok. He said that he would email me his quote that night. When I didn't hear from him, I called the office to inquire. The administrator said that the technician would email or call me in the afternoon. This is now months later. I have never heard from him or anyone else from the company. I was so disappointed with a company with such a high yelp rating.
Business response:
Thank you for your feedback, San. We'd appreciate the opportunity to look into your experience, but unfortunately, we're unable to identify your account based on the information provided. Please contact us directly at (510) 848-3030 so we can better understand what happened and see how we can help.
Unfortunately, I recently had a very disappointing experience with Hassler. We called them because our AC unit would not turn on, and they were the company that originally installed it. The technician, John, initially seemed knowledgeable and friendly, but the service quickly went downhill during the diagnostic process. While troubleshooting the system, he blew a transformer, causing additional damage to our HVAC system. He then attempted to charge me more than $500 on the spot to repair the damage that occurred while he wa... read more
Terrible customer service. Installed a $40K heat pump system. It broke after 3 years. They charged us another $1000 to repair it even though it was still very much under warranty. While they were here making that very expensive repair they were supposed to adjust a setting that should be simple to adjust but the guy couldn't figure out how to do it. He told us he'd research it and let us know how to repair it. Never heard back from him. When I called them to inquire they wanted to charge me for a new call. Truly terrible cus... read more
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with your recent experience, as our goal is always to provide helpful, professional service and long-term support for our customers. While manufacturer warranties may cover certain equipment components, there can still be costs associated with labor, diagnostics, or issues outside of covered parts. In this case, the additional setting adjustment involved connecting and configuring the system with the home’s Wi-Fi network, which ... read more
Made an appointment and then ... They didn't show up. Called almost 2 hours later telling me they were not going to make it, asking to re-schedule. Clearly I .... didn't
Business response:
Thank you for reaching out, and we apologize for the confusion. At this time, we’re unable to locate your name in our system or find a record of a missed appointment. We’d really like the opportunity to make this right and get in touch with you directly. Please contact our Operations Manager, Oscar, at (510) 848-3030 so we can resolve this as quickly as possible.
Paid $89 for an evaluation visit, fair, but their person came late and my spouse had to be the point of contact, not me, I had an appointment. I'm an engineer and professionally I manage contracts and contractors in the Trades. I'm familiar with what things should cost and how much time they should take. Their tech gave us an estimate of $1000 to repair the pilot on a wall furnace that retails at HD for $1200. Then another tech quoted $4800 to replace it. When I asked for an explanation or justification of the cost structu... read more
Business response:
Thank you for your feedback, David. We take concerns like this very seriously. Our Call Center Manager, Oscar, has spoken with you directly to better understand the situation and work toward a resolution. We truly value your time and the opportunity to improve, and we appreciate you bringing this to our attention. If there’s anything further, we can do, please don’t hesitate to reach out.
Terrible terrible scheduling. Every time I had an appointment the day before I was told that the tech was sick. Meaning I had to wait a whole another month to be scheduled again. This place is a joke. I have no idea how they have a high ratings.
Business response:
Thank you for sharing this feedback. We’re truly sorry for the scheduling experience you described and understand how frustrating repeated last-minute cancellations can be. This is not the level of service we aim to provide. We recognize that the lack of reliability and long delays were unacceptable, and we should have communicated and handled scheduling much better. Your time is valuable, and we regret the inconvenience this caused. A member of our management team will be reaching out to you directly to discuss your exper... read more
Frequently asked questions about Hassler Heating and Air Conditioning, LLC
How is Hassler Heating and Air Conditioning, LLC rated?
Hassler Heating and Air Conditioning, LLC has a 4.8 star rating with 895 reviews.
When is Hassler Heating and Air Conditioning, LLC open?
Hassler Heating and Air Conditioning, LLC is open now. It will close at 9:00 p.m.