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Heartland Payments+
About this business
Location details
73105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sales really really bad My experience is the worst I have ever had with any service provider i tried. PROS I do not have any pro to say. Bad service, either being raciest sales staff of disrespectful, KC sucks CONS Bad service, either being raciest sales staff of disrespectful, KC sucks REASON FOR CHOOSING HEARTLAND PAYMENT PROCESSING I am trying to evaluate if i can use this product.
Beware of Heartland I have to rate my experience with Heartland as very, very poor at this point. I moved away from them to Beyond and was able to cut my credit card processing costs in just about half. PROS When I used to have a rep that I could easily contact and he would find help I needed. CONS Heartland started lopping fees on us over the years. Their support has failed to provide me with a customer file as I was promised I would be able to get. They were zero help in that regard for my switching processors. And I do no... read more
Heartland's systems are from the stone ages Horrible. Their customer service people are nice but the systems are so messed up that the sites are down a lot and then you cant get in. When I logged in to my statements website it was a totally different business and the person on the phone could not figure it out. So I requested paper statements to be mailed and that was $20 more a month. Then I requested the person to email me a statement and he had to put me on hold to get approval to email the statements. Mind you they could... read more
Scam artist company hiding fees Terrible PROS Nothing, they have lied the whole time and charged us 2 to 3 times what it should cost. Added features without approval. CONS They are all a bunch of liars and thieves
Avoid - they are a rip off ! Bad PROS Their Dinerware product did get the job done but is out dated. CONS Tons of junk fees and the rate started off good then worked up to over 4% !
Very Disappointed Heartland Payment Processing need a little customer service training. PROS It was easy, convenient and not expensive. CONS My account was closed due to no activity. Had I known this would happen to me, I would have used the system. I have over 300 tax clients, and of course during tax season, there was going to be a lot more usage, then after tax season. But when I signed up for the system, this information was communicated to Heartland, and no one mentioned that due to no activity, this account would be cl... read more
Lack of customer service, support, knowledge I can't get my questions answered!! No one has a clue, but we are paying a expensive fee. The sales rep sold me on a platform which was supposed to be better and cheaper, but I am a firmly believe he opened a new account to make a sale for himself. It was almost exactly the same and more expensive!! When asked for a refund, heartland was unable to do it. PROS The software is easy to use, but I am so frustrated that I am not likely anything from heartland. Heartland support, the so... read more
I don’t recommend heartland I don’t recommend heartland. Everyone in my company had a difficult Time using it and it wasn’t given to us as advertised. PROS Heartland was easy to use when it came to general use. Which made it easy to train employees. CONS Very slow processing time, extremely difficult troubleshooting, many mess ups during peak business. REASONS FOR SWITCHING TO HEARTLAND PAYMENT PROCESSING Price
Poor Customer Service PROS As long as we were using the point of sale system, we were very happy. Cancelling our service was a nightmare. CONS We were charged for 3 months after attempting to stop our service. After speaking to Customer Support [SENSITIVE CONTENT] I was told that I would receive a call or email within 3 - 5 days from the client-management team about a refund. After 7 days of no contact, I called back and had to insist on speaking to a client manager. I finally spoke to [SENSITIVE CONTENT], a Client Manager, ... read more
Frequently asked questions about Heartland Payments+
How is Heartland Payments+ rated?
Heartland Payments+ has a 4.2 star rating with 206 reviews.
When is Heartland Payments+ open?
Heartland Payments+ is closed now. It will open tomorrow at 9:00 a.m.