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Heartland Payments+
About this business
Location details
73105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
All of the best product that one can get for processing payments. Heartland Payments+ has offered us all the outstanding experience we would have wanted when receiving and processing payments from customers and clients. It is very easy to use and has a intuitive user interface that allows us to be comfortable navigating through it. PROS It is really easy and quick to receive and process payments with Heartland Payments+. Has very high-end transactions safety functions which safeguards our payments from theft. Very engaging p... read more
Business response:
Hi Lars, thank you so much for taking the time to leave us this positive review! We’re so glad to see that our payments solutions have been easy to use and an overall outstanding experience for you and your business. We look forward to our continued partnership!
It is functional but slightly overpriced for the product. Support from tech and customer service is lacking. It spares us from having to interact with one another by enabling us to securely collect payments from our clients over the phone. PROS It has always been reliable and easy to use. It is also better since it enables you to securely store patient’s regular card numbers, thereby simplifying things for both the patient and the clinic. CONS The only aspect of Heartland Payment that I find annoying is that if the security ... read more
Business response:
Hi Sameer, thanks for your thorough feedback. We’re glad to hear our Payments solutions have been convenient and easy to use. We’re sorry to hear you felt a lack of customer support. We’d like to learn more about your business needs and how we could improve. Please email us at social@heartland.us so we can speak with you directly.
Our go-to product for keeping our payment processing on check. In overall, the experience with Heartland Payment Processing has been very efficient. It helps us process all payments safely and quickly without any delays. We have also been able to streamline our financial operations especially when accepting and processing payments. PROS The advanced payment protection functions that safeguards our money from fraud. It has very supportive services team who help us resolve issues expertly. Smooth payment acceptance and process... read more
Business response:
Hi Jake, thank you for taking the time to leave us this positive review. We're so glad to hear that our payments solutions have been convenient and easy to use for your business, especially helping you to streamline your operations. We look forward to our continued partnership!
Detailed and Secure Payment Option PROS Heartland Payment is accurate in processing credit cards, and it is instant in solving many security challenges. CONS Heartland Payment is vibrant and dynamic, where it brings no payment challenge.
Universally Acceptable Payment Solution PROS Heartland Payment is convenient and easy to run or execute in matters payment management. CONS Heartland Payment has coordinated all the payment requirements for companies. VENDOR RESPONSE Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our payments solutions have been convenient and easy to use for your business. We look forward to our continued partnership! Replied May 2024
Business response:
Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our payments solutions have been convenient and easy to use for your business. We look forward to our continued partnership!
RUN AWAY. Terrible Dreadful. Don't walk, RUN! Customer service is terrible and the system is equally disastrous. PROS nothing. Was promised the moon but system barely functions, customer service hangs up and won't call you back, start up team didn't even set up portal. CONS Customer service, glitches, does not function as sold. VENDOR RESPONSE Hi Will, it’s important to us that we get things right so we’d like to learn more about your experience and how we can make things better. Please email your contact details to social@h... read more
Business response:
Hi Will, it’s important to us that we get things right so we’d like to learn more about your experience and how we can make things better. Please email your contact details to social@heartland.us, so we can get in touch with you directly to make sure your concerns are addressed personally. We are truly sorry for the inconveniences you’ve experienced. Your feedback is crucial in helping us improve.
Detailed and Secure Payment Option PROS Heartland Payment is accurate in processing credit cards, and it is instant in solving many security challenges. CONS Heartland Payment is vibrant and dynamic, where it brings no payment challenge. VENDOR RESPONSE Hi Francesca, thank you for the 5-star review! We strive to make payments as smooth and hassle-free as possible, and it's rewarding to see this reflected in your business with us. It’s our mission to provide reliable and efficient service, and your feedback confirms we’re on ... read more
Business response:
Hi Francesca, thank you for the 5-star review! We strive to make payments as smooth and hassle-free as possible, and it's rewarding to see this reflected in your business with us. It’s our mission to provide reliable and efficient service, and your feedback confirms we’re on the right track. We truly appreciate your trust in us and look forward to continuing to serve your payment needs.
It works, but costs a bit more than the product is worth. Customer service and Tech support are iffy. Heartland is enormous. Everything you need to fix is taken care of by a different team. But a member of that team is assigned to you, so there is a chance of developing a relationship, helping you to build a good experience for you customers. But the online experience of working with heartland can be over whelming. Different website to visit for each product of theirs you use. The software for the POS is outdated, as they ar... read more
Business response:
Hi Carolyn, thank you for your honest feedback. We are sorry to hear you didn't get the support you needed. At Heartland, we take such matters seriously and are committed to providing consistent and helpful customer support. We will certainly share your feedback with our teams to ensure this matter is improved upon. If you have anything additional you'd like to discuss, please send your contact information to the provided email, and we'll connect with you to learn more about your experience.
Beware of what they say and what you receive When we started Heartland worked fine compared to our old processing company. Then I found out I could get a much cheaper alternative. I tried to change companies but was told my salespersonlocked me into a contract. This was the one stipulation I insisted on when I signed the contract which was done on a tablet. I was assured I could cancel at anytime. Now I find out he didn't tell the truth.BEWARE OF THIS COMPANY PROS It served the purpose at first but I found a cheaper option a... read more
Frequently asked questions about Heartland Payments+
How is Heartland Payments+ rated?
Heartland Payments+ has a 4.2 star rating with 211 reviews.
When is Heartland Payments+ open?
Heartland Payments+ is closed now. It will open tomorrow at 9:00 a.m.