This profile has been claimed by the business owner or representative.
Heartland Payments+
About this business
Location details
73105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good Credit Card Processor Heartland does exactly what they've said they were going to do. They allow us to take credit cards and they pay us the very next day. PROS They do what I need them to do and I have had no issues in the last 2.5 years we've been with them. They also have stellar customer service. Every time I call, I get someone who is very pleasant and helpful, which is difficult to get with most companies. CONS Their website looks beautiful but it can be difficult to use and VERY slow to load. Also, their pricing ... read more
Heartland Laundry Smartcard System PROS I like that our tenants have to option of paying for the laundry services online. CONS I wish that our on site machines could simply accept a credit card instead of having to go online to purchase a code.
One of the best in class for this service PROS I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on. CONS There are no cons with Heartland unless you can't find a rep in your local area. Then I s... read more
An owner-operator using Heartland for credit card processing & payroll PROS I really like using Heartland for credit card processing and payroll. There fees are super low comparatively to other software. Also, the statements are very easy to understand. CONS I am very pleased with Heartland and have used them for credit card processing at multiple units for over 3 years. I really don't have any cons. One time we had an issue where a guest's card was authorized multiple times due to a glitch and it showed up as pending transa... read more
Heartland customer service has been great. They were able to answer all my questions! PROS Customer service has been top notch with clarity and ease of communication. The system is easy to use also with payment processing and deposits. CONS I had been reached out by the sales rep multiple times even after we had a discussed several times my plan of action with the company and its utilization.
I use Heartland in my daily work with and it makes it very easy to process payments pretty quickly. PROS Heartland is easy to use, works qyuckly and accessing previously run payments and reciepts are very easy. CONS I wish Heartland connected to the other software we use, to make it easier for our accounting department and agents. If the system connected to yardi and the information was inputted automatically it would save us a lot of time.
Good secure payment processing This software allowed us to process all kinds of credit cards in a retail setting. So many people buy with credit that it really is a necessity. PROS Solid company and software. They worked with us on getting it working using our particular setup. Never have a worry about equipment or software working. Costs are about the same as other payment processing I've used. Customer support is the most helpful and would even come around in person when I asked them to. They also were willing to go out of... read more
RUN AWAY. Terrible Dreadful. Don't walk, RUN! Customer service is terrible and the system is equally disastrous. PROS nothing. Was promised the moon but system barely functions, customer service hangs up and won't call you back, start up team didn't even set up portal. CONS Customer service, glitches, does not function as sold. VENDOR RESPONSE Hi Will, it’s important to us that we get things right so we’d like to learn more about your experience and how we can make things better. Please email your contact details to social@h... read more
Business response:
Hi Will, it’s important to us that we get things right so we’d like to learn more about your experience and how we can make things better. Please email your contact details to social@heartland.us, so we can get in touch with you directly to make sure your concerns are addressed personally. We are truly sorry for the inconveniences you’ve experienced. Your feedback is crucial in helping us improve.
It works, but costs a bit more than the product is worth. Customer service and Tech support are iffy. Heartland is enormous. Everything you need to fix is taken care of by a different team. But a member of that team is assigned to you, so there is a chance of developing a relationship, helping you to build a good experience for you customers. But the online experience of working with heartland can be over whelming. Different website to visit for each product of theirs you use. The software for the POS is outdated, as they ar... read more
Business response:
Hi Carolyn, thank you for your honest feedback. We are sorry to hear you didn't get the support you needed. At Heartland, we take such matters seriously and are committed to providing consistent and helpful customer support. We will certainly share your feedback with our teams to ensure this matter is improved upon. If you have anything additional you'd like to discuss, please send your contact information to the provided email, and we'll connect with you to learn more about your experience.
Frequently asked questions about Heartland Payments+
How is Heartland Payments+ rated?
Heartland Payments+ has a 4.2 star rating with 210 reviews.
When is Heartland Payments+ open?
Heartland Payments+ is closed now. It will open tomorrow at 9:00 a.m.