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Heartland Payments+
About this business
Location details
73105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
An owner-operator using Heartland for credit card processing & payroll PROS I really like using Heartland for credit card processing and payroll. There fees are super low comparatively to other software. Also, the statements are very easy to understand. CONS I am very pleased with Heartland and have used them for credit card processing at multiple units for over 3 years. I really don't have any cons. One time we had an issue where a guest's card was authorized multiple times due to a glitch and it showed up as pending transa... read more
Heartland customer service has been great. They were able to answer all my questions! PROS Customer service has been top notch with clarity and ease of communication. The system is easy to use also with payment processing and deposits. CONS I had been reached out by the sales rep multiple times even after we had a discussed several times my plan of action with the company and its utilization.
I use Heartland in my daily work with and it makes it very easy to process payments pretty quickly. PROS Heartland is easy to use, works qyuckly and accessing previously run payments and reciepts are very easy. CONS I wish Heartland connected to the other software we use, to make it easier for our accounting department and agents. If the system connected to yardi and the information was inputted automatically it would save us a lot of time.
Good secure payment processing This software allowed us to process all kinds of credit cards in a retail setting. So many people buy with credit that it really is a necessity. PROS Solid company and software. They worked with us on getting it working using our particular setup. Never have a worry about equipment or software working. Costs are about the same as other payment processing I've used. Customer support is the most helpful and would even come around in person when I asked them to. They also were willing to go out of... read more
RUN AWAY. Terrible Dreadful. Don't walk, RUN! Customer service is terrible and the system is equally disastrous. PROS nothing. Was promised the moon but system barely functions, customer service hangs up and won't call you back, start up team didn't even set up portal. CONS Customer service, glitches, does not function as sold. VENDOR RESPONSE Hi Will, it’s important to us that we get things right so we’d like to learn more about your experience and how we can make things better. Please email your contact details to social@h... read more
It works, but costs a bit more than the product is worth. Customer service and Tech support are iffy. Heartland is enormous. Everything you need to fix is taken care of by a different team. But a member of that team is assigned to you, so there is a chance of developing a relationship, helping you to build a good experience for you customers. But the online experience of working with heartland can be over whelming. Different website to visit for each product of theirs you use. The software for the POS is outdated, as they ar... read more
Beware of what they say and what you receive When we started Heartland worked fine compared to our old processing company. Then I found out I could get a much cheaper alternative. I tried to change companies but was told my salespersonlocked me into a contract. This was the one stipulation I insisted on when I signed the contract which was done on a tablet. I was assured I could cancel at anytime. Now I find out he didn't tell the truth.BEWARE OF THIS COMPANY PROS It served the purpose at first but I found a cheaper option a... read more
Company error, falsely added to TMF "blacklist, can't get merchant services, Beware!!! Absolutely terrible from start to finish, hopefully Capterra will help me rectify the damage they have caused us. They don't care at all about the customer experience, maybe they care about their online reputation. I even tried to apply for merchant services with them to trigger an update on our account, and they won't even respond. PROS Negative and costly experience all around. Permanently damaged our business. They refuse to explain any... read more
Rip off PROS Typical Credit Card processesers. Lining theit pocket while small business pays. CONS Heartland does not take care of their customers. Stay away from Heartland! They will rip you off! REASON FOR CHOOSING HEARTLAND PAYMENT PROCESSING Bwcause mt friend was the rep. Big mistake!
Frequently asked questions about Heartland Payments+
How is Heartland Payments+ rated?
Heartland Payments+ has a 4.2 star rating with 206 reviews.
When is Heartland Payments+ open?
Heartland Payments+ is closed now. It will open tomorrow at 9:00 a.m.