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Heartland Payments+
About this business
Location details
73105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They do UI and Withholding for me! It didn't really matter that the dashboard was overwhelming because customer service has been phenomenal. From the tons of time the first person took to help me decide if Heartland was a good fit and understand the fees to my current assigned helper who checks in with me from time to time to see if I have any questions. She also scheduled a time for a tutorial so I'd know exactly how to change my salary or pay date if I need to. PROS While I can write myself a paycheck out of my own busines... read more
Heartland On my end is was easy however again the verbiage is a little confusing when reading our paychecks compared to ADP PROS The product is an easier process than ADP CONS The information is not put in terms to be easily understood by the average employee REASONS FOR SWITCHING TO HEARTLAND PAYMENT PROCESSING The transition was not a smooth one so we switched back to Heartland. We used it first then got ADP and switched back after a couple months.
Poor Customer Service PROS As long as we were using the point of sale system, we were very happy. Cancelling our service was a nightmare. CONS We were charged for 3 months after attempting to stop our service. After speaking to Customer Support [SENSITIVE CONTENT] I was told that I would receive a call or email within 3 - 5 days from the client-management team about a refund. After 7 days of no contact, I called back and had to insist on speaking to a client manager. I finally spoke to [SENSITIVE CONTENT], a Client Manager, ... read more
A Heart of Gold PROS It’s nice to have a representative from the company that you get to partner with when using the program. I am able to go into businesses and show the products and services that can be offered through them and their customers. The software is updated on a regular basis and we can work with the set up an implementation team from Heartland to do so. CONS Sometimes the screen can have more of a neutral luck rather than some thing that is strictly personalized with company logo and/or information. There are t... read more
Excellent and efficient! I become very excited each time I see Heartland in my bank account. Of course, this is because I am receiving money but it is also because I feel assured that Heartland has done it's job efficiently and effectively. PROS Heartland Payment Processing is the company my higher education school uses to process our tuition payments and reimbursement. I have never had an issue receiving my payment on time and with no effort required. CONS I don't feel there are difficulties with this software that I have e... read more
Making payments simple! PROS I think my favorite feature is being able to email/text the receipt straight from the platform. This creates seamless communication with the customers CONS I personally haven't had issues with the software as I use it on my work computer, I know the mobile app has issues for the crews using them in the field.
Switching to Heartland: one of the worst mistakes we’ve made Heartland is the source of our biggest problem right now, and we’re a restaurant during a pandemic. We’ve been shut down in one form or another for over 12 months and having Heartland hold back 100% of our credit sales during this is seriously catastrophic. PROS I can’t think of anything positive to say to Heartland after they have failed so miserably to do their job. CONS Heartland Payment Processing has been doing the opposite of what their supposed to do, which ... read more
Great Customer service Good. Nice customer service reps. Delivery was great. PROS Timely processing, along with helpful agents and easy access to the website. Good delivery time even with short notice. CONS I was unable to make changes once submitted. No grace period for a change and health ins. could only be every 2 weeks. REASON FOR CHOOSING HEARTLAND PAYMENT PROCESSING Just started the company and heartland is a well known name.
Heartland is easy to use, transparent, and has lower fees It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees because there aren't any. PROS The customer service is amazing! The people are so friendly and helpful when you need help. The software is very easy to use. You see everything! There aren't hidden fees or fees that are impossible to figure out and the fees are lower than others. CONS It doesn't seem to be set up for automatic payments or maybe it is, but I haven't figured it... read more
Frequently asked questions about Heartland Payments+
How is Heartland Payments+ rated?
Heartland Payments+ has a 4.2 star rating with 211 reviews.
When is Heartland Payments+ open?
Heartland Payments+ is closed now. It will open at 9:00 a.m.