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HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommended
Recommended
No Customer Service and I was recommended the bottom tier hearing aids! One never worked correctly and the other only lasted three and a half days before deciding to sign off after fifteen minutes! I tried contacting Hear USA twice on separate occasions and was NOT ever contacted back!
Business response:
We are very sorry to hear about this, Gordo. We'd love to make things right. Please give us a call at 855-501-1862.
The Audiologist was in rush to sale . she just wanted to sale and sale the expensive one , didn’t take her time to introduce me to what they had, she went directly to the $5000 one . And when I said I will do my homework then decide , she turned her face from and pretend to make herself busy with her paperwork
HearUSA tricked me into going to a distance appointment under false pretenses and wasted my time. I told them clearly that i needed service on a widex heaing aid. When I arrived they said they did not take my insurance and they do not service hearing aids. This caused me to waste time, since it took nearly an hour round trip, and put 25 miles on my personal automobile
I have been a HearUSA patient for almost nine years, and what I experienced at the new location is completely unacceptable. The space is so small that not even three people can fit without feeling trapped. During my visit, my wife had to stay outside because there was literally no physical space for her to be inside, which is absurd and unprofessional for a hearing health clinic that should provide comfort, privacy, and dignity. To reach the office, patients must walk through the employees’ break and lunch area. That means ... read more
Audiologist AUD tries very hard and does a good job. Scheduling, staffing and service support are terrible.
The customer service from the front desk at the Aurora location is beyond awful. I have begun looking at switching to a different audiologist simply because dealing with the woman at the front is always an unpleasant experience. This last time, my wife went in to pick up my hearing aids and the woman told her that I had to be there so they could be programmed. I had to wait additional days without my hearing aids before I could make it in before they closed. When I did, the woman at the front desk handed them to me with no p... read more
Business response:
We’re really sorry to hear about the frustration you encountered at our Aurora location — especially when it came to picking up your hearing aids. That’s not the level of service we strive to provide. We’d appreciate the opportunity to look into this and make things right. Please give us a call at 855-501-1862 so we can connect with you directly and work toward a resolution.
Horrible experience. Appointment at 9 am, no other patients in office. Technician in her office. At 9:18 we were still in the waiting room with receptionist. No one said we'll be right with you - no updates. Technician came up to receptionist to speak and never made eye contact with us, a smile or how about we'll be right with you. We walked out. How rude. Even when we got up and walked out the receptionist looked at us and said nothing.
Business response:
Hi Carolyn, we are very sorry to hear about this experience. This is not the quality care we strive to provide. Please reach out to our client care team at 855-501-1862 so we can try and make things right with you.
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 68,095 reviews.
When is HearUSA open?
HearUSA is closed now. It will open on Monday at 8:30 a.m.