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HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Person was rude and unhelpful.
Business response:
We are very sorry to hear about your experience. This does not live up to our standard of providing quality hearing care. Please give us a call at 855-501-1862 so we can make things right.
I am rather disappointed in HearUSA. A few days ago my hearing aid wire unexpectedly became detached. This happened on a Friday morning, rendering my hearing aids useless. I called HearUSA multiple times, only to leave a detailed voice message, along with a request for immediate help. It was the late afternoon when someone finally returned my call. I was told that they were short-staffed and that I could not be helped until Monday the following week. Luckily I found a local audiology group who was able to help me with ... read more
I went to the HEAR USA office in Carle Place after the warranty expired on my hearing aids to replace both of my receivers (the parts that go inside the ear canal). Since they only require a simple operation to remove and replace, I just wanted to purchase them for $100.00 each. They plug into the main unit, so, anyone can do it. They refused to sell them to me and insisted that they perform the repair. I initially agreed to an additional $60.00 charge to perform the service and I left the hearing aids there. The next mo... read more
At the Peachtree Rd location, my Mom was given information over the phone that changed completely when she came in for her appointment with the doctor! And this is not the first time, things completely changed when we arrived at the office for her appointment. In this recent case, my Mom a senior, recovering from a stroke and on fixed income was told her replacement hearing aids would be free and then at the office, the doctor shared the hearing aids would be about $1000, when her home attendant that escorted her to the appo... read more
Business response:
We are concerned to hear about the misinformation regarding costs. Please contact us at (800) 323-3277 to resolve this immediately.
Better customer service and access to assistance in less than a week when there are issues
Business response:
We hear your concerns about customer service. Please contact us at (800) 323-3277 to discuss how we can improve your experience with HearUSA.
My visit was fine the people kind. It was the lack of details from my scan plan and the finance information that disappoints me. Both Stated a 550-850 price for hearing aides, what they forgot to state until I was fully cornered in the office was those prices were for one item, not a pair. All other vendors offer pair prices so when scan and hear USA stated the prices I thought it was a discount from Scan. Well, buyer beware and get those details before entering any HearUsa vendors. They don’t lie outright, they omit truth i... read more
Business response:
Hi Susan, we’re sorry to hear that your experience with us didn’t meet your expectations. We strive to be transparent and provide quality hearing care. If there’s anything we can do to make it right, please call us at 855-501-1862.
HearUSA Just got off phone with HearUSA they posted on my last post "that they were sorry to hear about my experience and for me to call 855-501-1862" I called and spoke with a very nice young lady who said she was sorry but she could not help me and I ask her why would HearUSA ask me to call a number and not connect me to someone that could help me, so the post will keep being made on facebook until I find and answer as to why I am all of a sudden being charged to have hearing aids cleaned and have not been charged the l... read more
The cost of the hearing aids was way too much. They wanted me to pay $4,200.00 for hearing aids which I can't afford. It bad enough having hearing problems, but being asked to pay that much was not cool.
Business response:
We're sorry to hear about your experience with us, Bill. If there's anything we can do to make things right, please give us a call at 855-501-1862.
RecommendedThe experience at HearUSA in Mulberry, The Villages, Florida, was exceptional. However, the corporate office’s “threatening” text messages, stating they couldn’t guarantee my appointment time unless I confirmed my appointment, were unacceptable. Most other hearing aid firms would gladly welcome me to come in and spend $5400 on two pairs of hearing aids, one for my wife and one for me. In terms of ratings, I would give the staff at the facility a solid 5 stars and corporate a measly 2 stars. If it weren’t for the two dedicate... read more
Business response:
We are glad to hear that you had an exceptional experience at HUSA Roll-Up in Mulberry, The Villages, Florida. We appreciate your feedback and will address the concerns you raised with the corporate office. Thank you for sharing your experience with us.
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 68,095 reviews.
When is HearUSA open?
HearUSA is closed now. It will open on Monday at 8:30 a.m.