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HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
receptionist was very rude
Business response:
Hi Darlene. We are sorry to hear about your experience. Please give us a call at 855-501-1862 and let us try and make things right.
I was appalled as I sat in the lobby and heard the receptionist and the lady in the front office make fun of a elderly black man who came in and said, “I need to cancel an appointment.” He was obviously very confused, had dementia or some other medical condition. The receptionist was rude and condescending and just confused him more. In addition, I waited almost 30 minutes for my appointment. Do better!
Business response:
Hi Lizzetta. At HearUSA, we strive to provide only the best client service and we are sorry to hear about your experience. Please give us a call at 855-501-1862 so we can try and make things right.
Sadly, my experience with HearUSA has been HORRIBLE. I went in recently with a pair of as-new hearing aids my wife wasn't using. For $750, the audiologist did a good job reprogramming them for my ears, but even though I BEGGED on two different occasions for her to adjust the wiring so they actually hung behind my ears rather than on top, she wouldn't. I explained that they were getting tangled up with my glasses and my N97 (my family is immunocompromised and still has to protect against COVID) and she offered no solutions. S... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear this and understand your frustration. Please call us at 855-501-1862 so we can address your concerns and make things right.
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HEAR USA is much less helpful to clients than previously. HearUSA now charges for cleaning hearing aids and for adjustments. They push buying new hearing aids over checking to to see whether to adjust hearing aids. They are very pushy about new purchases, making a visit uncomfortable. I am going to Costco for a more helpful approach to customers.
Business response:
Thanks for leaving your review, Lorraine. If you give us a call at 855-501-1862, we will try to resolve any issues you may have experienced.
I got fired from hearusa today because ghe provider they hired to help out at my location was not happy I passed my written exam and saw me as a threat to his commission. Just letting you know why I won't be in meetings anymore because I'm sure no one will tell the truth. He made a false claim against the front desk girl and got me involved and got us both fired.... be careful working for this company. I was gonna be here 3 years and they didn't care how much I went above and beyond for patients Shifty part about it is Ashle... read more
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I think 3 months waiting for your response is more than patient. I will be requesting a full refund and turning it over to my AMEX to handle the details. Your customer service and response time is pethetic. My hearing aides failed in November.
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 68,095 reviews.
When is HearUSA open?
HearUSA is closed now. It will open on Monday at 8:30 a.m.