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HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well you just lost a customer. HearUSA now charges $85 to replace the plastic tubing. This is my second set (which I paid out of pocket) I also I have two friends which I recommend HearUSA and they purchased hearing aides. I was never charged this fee on the other set when they were out of warranty. Bad customer service, charging $85 for a little piece of plastic.
I have a 5 month old daughter who needs a hearing aid. I was scheduled for an appointment today and arrived on time only to be told that her hearing aid was not there and that they did not know when it would be coming. I never received a courtesy cal to let me know that the product was not in, and they were scrambling to figure out how to tell me. It is EXTREMELY hard to get her in and out of the house and to drive 30 minutes one way to get to the office. Unbelievable.
Business response:
Hi, Carina. We are very sorry to hear you had a less than positive experience with us. Our goal is to have each and every client be 100% satisfied. Sending you a PM so we can deliver on that promise.
I was overcharged by $2,000!!
This is the worst company I’ve ever worked with. I scheduled an appointment in one location and they rescheduled me in a different one. The worst part was they confirmed the day before at the location that I originally scheduled at. It was 15 miles out of my way and a long day for my 93 year old mother. I will never use this company again and you shouldn’t either. They were very unprofessional!
Appointments mean nothing to the people here.
They don't honor the referral emails sent out to customers!
Business response:
Hi Lasheka! Thank you for reaching out. We are sorry if we did not meet your expectations. If you would like to email me at megan.mcphillips@hearusa.com I can look further into this for you. We do honor our patient referral email offers, and I would be happy to look into this for you. I look forward to hopefully being able to connect with you - have a great day!
I got there early on my own part but I still had to wait over 30 minutes after my schedule appointment time before being seen only for the audiologist to tell me I got to go see my primary care physician first won't be going back to you. was also asked to wear a mask only for the audiologist not to be wearing one correctly.
I was sold hear aided and from month one they was back to fix more then I care for
Unresolved problems and no follow up
Business response:
Hi Sandy! Thank you for sharing your feedback with us. I'd love to be able to assist you further, please feel free to call me directly at 407-613-2924. My name is Megan, I am the Client Care Coordinator for HearUSA. I look forward to hopefully being able to connect with you and see what we can do to further assist you. Have a great day!
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 68,095 reviews.
When is HearUSA open?
HearUSA is closed now. It will open on Monday at 8:30 a.m.