HearUSA

Amy Jackson 

on Facebook

5 years ago

I have been an existing client at HEARUSA for almost 10 years. I just walked out of the HearUSA office and will be taking my business elsewhere once my hearing aid warranty expires in the next several months. I put up with having to bounce through 5 providers and 4 offices (all at least an hour away from my home) in 5 years due to audiologist turnover and office closings. I will not, however, tolerate the complete and utter disregard for the most basic of communication needs of your neediest clients. I am profoundly deaf an... read more

Kimberly Irvan 

on Facebook

6 years ago

My husband purchased the top of the line hearing aides 3 years ago in your Ocala FL store. The price was over 8k $, but with the AARP discount they were half price over 4k$. This is a crazy price yes but when you are buying the top of the line ...well ok. 3 years later ....we have had to go to the store for repairs over 10 times. And now due to covid that branch has closed permanently. Now we are going across town to your other branch office. And his one hearing aid no longer works. And the rep there tells us they are o... read more

Deborah Shakeezie Mitchell 

on Facebook

6 years ago

This company charges over insurance amounts. There should be pricing within the amount insurance pays. My last insurance paid $1000 and I didn't have to pay a penny out of pocket. My current insurance pays $1500 but this company wants an extra $490 for their basic hearing aids. 

Denise Daley 

on Facebook

6 years ago

HearUSA needs to be more responsive to its customers, most of who are elderly. One person from the staff should at least go to the office to update the outgoing message, respond to messages and clear the mailbox. The message still says they are opening in April and it is now July. My mother's hearing aid went out for repair and she was to pick it up from her HearUSA the week NYC had to close because of COVID. 

Fred Johnson 

on Facebook

6 years ago

Answer your phones for heavens sake. No service at all. 

Rick Holzer 

on Facebook

6 years ago

Respond to your customers in a timely manner out of respect for them. I have thousands of dollars invested in your hearing aids still under warranty with one not working at all since mid-March! No response locally or through corporate office in Florida. NOT a happy customer!!! 

Carolyn Evans 

on Facebook

6 years ago

They need to be more respectful of their clients. They need us to grow their company. We don't need them, there are other companies out there 

Edgar Rios 

on Facebook

6 years ago

Hear USA closed and left me with no hearing aids, do not have any care for their patients. I would not recommend this company even to my enemies. 

Kyrstin Brianna 

on Facebook

6 years ago

I loved HearUSA until this stupid pandemic happened. I've been calling for weeks and no one answers or returns my calls. I need hearing aids and have no other providers in my network!! Not happy...