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HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a replacement hearing aid for my mother over 2 weeks ago and it still isn't in. They told us they would have it within a week. I called several times to get an update but no one is ever there to answer the phone during the store hours. I finally got an answer last Thursday the girl told me they would call and check where it is and call us right back. STILL waiting on that return call. Guessing it was never really ordered. VERY POOR customer service. No excuse for poor customer service! Save your money and go so... read more
I do not recommend right from the first sentence out of our conversation. Not veteran friendly at all. they seem to think that the VA takes care if Veterans. Don't waste your time I'll just keep going deaf. thanks for nothing
Business response:
We appreciate your direct feedback and we’re sorry your experience didn’t go as expected. We’ve helped thousands of Veterans over the years with their hearing. And we get it – every case for support is unique. We want to treat your hearing. Please provide us with your contact information or reach out to us at 855-501-1862. We would appreciate the opportunity to make this right.
It felt like a sales job before I even had mr hearing tested.
I was told that the new German technology was not available in the "flesh" color, only in the blue and red. I found that was not true, paid the the red and blue. Now if I want the flesh toned ones, I have to pay $3000. Considering that I worked with Hear.Com in good faith, I think this is VERY deceptive.
The audiologist didn’t listen to me and seemed uninterested in helping me.
This is the worst customer service company I have ever dealt with. I highly recommend you be deaf rather than deal with them. Particularly Zephyrhills Fl. You will NEVER BE ABLE TO REACH THEM OR HAVE CALLS,RETURNED.
Business response:
Thank you for providing your feedback and informing us on this issue, Roslyn Strickland. We set high standards for how we interact with our customers and are truly sorry to hear that your experience was disappointing. Please reach out to us by calling (855) 501-1862 and we'll be happy to help solve the issue. Regards, HUSA
RecommendedThey try to guide you through every step of the process of getting hearing aids and try to make sure you understand what is involved.
Business response:
Hi, Ana Maria. We are thrilled to learn that you had a positive experience with us!
Because very expensive solutions not effort able
Business response:
We appreciate your feedback, Mohammed. If you would like to discuss your experience further, don't hesitate to reach out to us at 855-501-1862. We would love the opportunity to resolve any issues.
RecommendedTook their time snd answered all questions
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 69,917 reviews.
When is HearUSA open?
HearUSA is closed now. It will open tomorrow at 9:00 a.m.