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Herb Gordon Nissan
- Silver Spring, MD
About this business
Herb Gordon Nissan, a Nissan dealer in Nissan Silver Spring, Maryland was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Nissan cars, trucks, and SUVs. Our Silver Spring Nissan dealership is one of the premier Nissan dealers in Silver Spring, Maryland, and in the state of Maryland period. Our commitment to customer service is second to none. We offer one of the most comprehensive Nissan parts and Nissan service departments in the city of Silver Sp... read more
Location details
3131 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I would first like to thank Musa for the extremely positive and best car buying experience ever. From start to finish he was very patient, knowledgeable, pleasant and honest with me. We had been talking for about 2 to 3 weeks and every time I called with a question he treated me with kid gloves and enthusiasm. My whole experience at Herb Gordon Nissan from start to finish was excellent. Your entire staff is awesome, friendly and very professional. In the beginning I was worried about attempting to go at it alone, but Mr. Mus... read more
I made another appointment for a scheduled servicing of my 2013 Nissan Altima. Arrived on time and met Lynn Fritz and her team (I had used another service employee no longer at this location). I did have some questions about noises in my car, the technicians checked them out and found the cause of the problems. I waited 48 hours for parts to be ordered and today brought the car back in to have the new parts installed (covered by the warranty). Lynn and her team made the entire process easy and they were most courteous and ke... read more
I don't have to tell anyone that shopping for a car is very stressful. My wife and I were looking for an SUV and were dead set on a 2014 Ford Explorer. We drove one and liked it but the 2nd row was really small. We then test drove a 2014 Nissan Pathfinder and loved it. Now that we had an idea of the car we wanted we had to find a dealership that would give us a good price. I saw the exact car I wanted on the Herb Gordon website and called in. I am located in Springfield, VA so the trip up there was only going to be if I was ... read more
My visit at Herd Gordon was the 1st time I went to a dealership and everything was professional done! The staff are like family they make sure you feel at home. The customer service is great! You can tell when you walk in the room that your needs really matter. The service at Herd Gordan is wonderful that I have refer anew family and friends who are looking to purchase a car! Thank You Herd Gordan for the Fresh Start Program I now have a 2010 Nissian Altima!!!!!
This was the first service with our new van. I called and made an appointment. When I arrived I was told the oil change would be an hour and twenty minutes. For a simple oil change. It was 2 hours. I saw the sales person we bought the van from and he had to go find out what was taking so long. I didn't like the add on service sale. This is a brand new van. They wanted to sell me wheel locks or nitrogen in the tires. On top of it all its frustrating to get in your vehicle and spend minutes to readjust the seat and and digital... read more
This is my 4th service call to Herb Gordon Nissan in Silver Spring. In each visit I have used the same technician, Jose Cruz, and his team and I have always felt that I am dealing with people who not only recall me and my name, but know my car well and treat it professionally. I knew today's visit would take about two hours and given the bad weather, I brought some work and enjoyed the warm ambiance of their waiting room, where I could get a hot cup of coffee (and donut), do work, and once I finished my work, relax watching ... read more
Bought my used 2011 Sentra w/ 26k miles in Jan. 2013 from the used car dept. Within a month I heard a knocking sound coming from the car. I taken the car in to Herb Gordon Nissan service dept. on 4 separate occasions. They Made "repairs" on 2 of the visits "out of the kindness of their hearts" (paraphrasing) but the knocking sound is still there...and getting worse. Every time they've taken car on test drive, they haven't been able to hear anything. I've called Nissan consumer affairs in CA and they recommended to me to take... read more
This is my 4th visit to Herb Gordon Nissan in Silver Spring (3 for service, and one for a factory re-call) and each and every visit is a pleasure. Setting up the service on-line is easy and efficient; you are given good reminders, and in this last visit I had to change the date and time of my service at the last minute, and Jose Cruz was ble to confirm all of this in 3 minutes over the phone. I brought the car in on time and they took it right away; I had it back in under 3 hours. This is excellent service not only with a gr... read more
I have been dealing with Herb Gordon Nissan since 1982 and nothing has changed. This dealership continues to go over the top to ensure 100% customer service in all facets.The entire staff in all departments I've personally dealt with over the past 33 years are top notch professionals that have great expertise in what they do and how they present themselves. In the Baltimore MD-Washington DC area overall, there is no better dealership than Herb Gordon Nissan to do business with and I personally encourage everyone that reads t... read more
Frequently asked questions about Herb Gordon Nissan
How is Herb Gordon Nissan rated?
Herb Gordon Nissan has a 4.9 star rating with 2,399 reviews.
When is Herb Gordon Nissan open?
Herb Gordon Nissan is open now. It will close at 5:00 p.m.