High Priority Plumbing and Services, Inc. - Acworth, GA

Thomas K. 

on Yelp

10 years ago

High Priority Plumbing did everything well up until the moment they came to my condo to diagnose some leaking issues I had. The technician was professional, polite, and seemingly a pretty good plumber. He told me that they would call my warranty company on the same day to tell them what repairs would be needed. Instead, I waited two weeks without hot water because the technician would not call my warranty company with the issues. I called them everyday, and they would politely tell me something along the lines of "the te... read more

Jessica S. 

on Yelp

10 years ago

*****DO NOT USE THEM** I used this company in 2012 & it was a complete rip off. I was referred through AHS, my home warranty co & have since cancelled them partly do to this expensive experience. Not only did they over charge me & take advantage of me at a very vulnerable time..they subcontracted out parts of the job & NEVER got my concrete in the driveway or landscape back right. After paying $4k for a SHOTY job I felt the least hey could do was make that right. I called them back out several times & spoke to the so called ... read more

J P. 

on Yelp

10 years ago

the worse company to work with Had them out to get the copper waters line out of the house, Been a other lady took them at there word that was going to be done, HA HA it was not done cut all power lines to my well and flooded it on top of all that and got away with it because the plumber, Andrew and Cory LIED about it. METHINKS not YOU BETTER THINK BEFORE YOU USE THEM 

K. K. 

on Yelp

10 years ago

I will not be using the services from High Priority Plumbing again. I called my home warranty about 2 plumbing issues (leaking faucet and running toilet) and they sent a plumber out. The plumber did not fix anything, and then charged me the $75 service fee. He told me he found nothing wrong with the toilet and that it is normal for the faucet to leak up to 48 hours after you shower. Naturally, I was frustrated. I called the company back and told them to please send a different plumber out to fix the problems. They sent... read more

Cathy S. 

on Yelp

10 years ago

I had this company come out with my home warranty, AHS. I had an inspector report a leak under the kitchen sink and also I needed a vent trap installed. The guy came out, I told him I had run the water in the sink and couldn't reproduce the leak, he said "there is no leak here". Did not run the water. I took him at his word because I am not a plumber. He then inspected for the trap (even went into the crawlspace) and told me he would contact me with an estimate, that since there was no trap AHS would not pay, the estima... read more

Susan H. 

on Yelp

10 years ago

Called this company after a recommendation from a friend to fix a leaking jetted tub. Sent pictures of problem and detailed instructions of the leak - specifically asked them if they worked on leaking HOSES in a jetted tub - after reviewing the pictures, they confirmed they could fix - I scheduled an appointment, paid the $49 service call - Tenants advised the next day that technician advised them that he could not fix - I was told I would receive an email receipt for the $49 - I haven't received. I was told when paying th... read more

Julie F. 

on Yelp

11 years ago

We could not have had a worse experience with High Priority Plumbing. My brother scheduled a time between 3-6pm for a plumber to come look at a leaky shower on the second floor that was causing major damage to the ceiling. At 12:47 we got a call from the plumber saying he would be early and would he be able to come at 1:30. We were at lunch half an hour away but agreed to meet at 2pm. We got back to the house at 1:30 and spent the afternoon waiting. At 4pm we called the plumber asking when he might be arriving as we had been... read more

Cam S. 

on Yelp

11 years ago

Avoid these people at all costs! They specialize In Warranty referrals where the customer is at a disadvantage. The women that answer the phone are extremely bitchy and have plenty of excuses but no idea of what customer service is or how to help get things done. They are experts of why they can not do things. Call someone else or ask your warranty service company to assign someone else. 

Robin P. 

on Yelp

11 years ago

Don't do it!!!! These are the most unprofessional people I have ever "NOT" received service from. This plumbing company is one that AHS uses for their warranty contracts. If you have a home warranty service make sure you specify that you do not want to work with HIGH PRIORITY PLUMBING. The dispatchers don't do their jobs of even scheduling the service calls. Try sitting waiting for a plumber with a 4 hour window that does not show up. Then try calling them to complain while they accuse you of lying about making the appointme... read more