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High Priority Plumbing and Services, Inc. - Acworth, GA
- Plumbing
- Acworth, GA
About this business
Location details
317 Northpoint Parkway, Acworth, GA, 30102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company Obviously does not know parking on of there techs blocked off the drive way to my business for 30 min! just figured they would park across my parking entrance and sit there while they figured out where they were going! i wont be calling them any time soon!
Business response:
We apologize for this, Peter, and thank you for bringing it to our attention. Will you please send us a message with your business address, the date, and the approximate time our tech was blocking the driveway so we can check our GPS records? Thank you.
High Priority was called out by our home warranty company for a blockage we were having. They came for the initial inspection and determined that they needed to run a camera on our exterior sewer line, but in order to that, they would need to install an exterior cleanout because they claimed our home warranty would not cover running a camera from a toilet internally. They came out, charged us $1350 to extend a cleanout, that was in fact already there, a few inches and run a camera because they claimed to believe our issue wa... read more
Business response:
We can't seem to locate the customer in our system based on the information provided. Can you give us a call and ask to speak to management? Or send us a message with your address so we can look into the issue? 770.860.8110
I had a bad experience with High Priority Plumbing. This company was appointed by ASH. First visit they came out and quickly said that there was no leak in pipes and that the washing machine was the one leaking. The technician was rude and condescending to our nanny because she didn't speak English. Making her feel bad due to the language barrier. Technician was quick to close the claim and moved on. When I called the technician he was extremely rude to me coming across as racist because the nanny couldn't speak English. ... read more
Business response:
We sincerely apologize you had anything less than a wonderful experience with High Priority Plumbing. We celebrate diversity in our employees and the customers and communities we serve, and are committed to thoroughly investigating any claims to the contrary. We were unable to locate your service history in our system based on the information provided, but ask that you contact our office at 770-860-8110 and ask to speak with the Dispatch Manager so we can further investigate this matter.
Horrible - will try to RIP you off. Do not use. They were recommended through my home warranty company, after coming to the house the plumber they assigned told me that the plumbing under my house was done completely wrong and would need to be redone and brought to code. They were only out for a plumbing leak. I had another plumber come out from Angie's list and was quoted $485 to fix the leak that High Priority Plumbing was recommended for. I will be filing a compliant with the BBB.
Business response:
Our company was dispatched to this property via the customer's home warranty. The work order included multiple leaks and drainage issues in the home. The customer's hall bathroom tub was leaking into the crawl space. When our technician went into the crawl space to make his diagnosis, he discovered the majority of the piping was not up to code. As a licensed plumber, he is responsible for making repairs that resolve the plumbing issues, instead of simply masking the symptom. Without bringing the drain lines up to code to ens... read more
I do not recommend this company. My home warranty company used them to check out a malfunctioning hot water heater. High Priority told my home warranty company that the tenant said the water pipe going into the hot water heater had been leaking a long time. I questioned the tenant, and he said he told the tech no such thing. The tenant also stated that the first guy who came out was talking so crazy that he asked for another tech. It looks to me like High Priority colluded with my home warranty company to deny replac... read more
Business response:
James, thank you for taking time to leave us a review on Yelp. Would you mind sending us a message with the property address and date of the appointment so we could look into this situation? If you would like to speak further regarding your experience with us, please give us a call and ask to speak with our management team. Thank you. 770.860.8110
Someone from High Priority was sent out by my home warranty company to fix two of my toilets; one was not running at all and one was running consistently. The plumber told me that the one that wasn't running at all had a clog and in order to fix it they would need to reset my toilet and since the inside of my tank had a hairline fracture he would have to replace my whole toilet which would cost me almost $400 out of pocket. I thought this was absurd and called another plumber who was able to come out and fix the clog just ... read more
Business response:
We regret you had this experience. If you'd like to speak with management about this, please give us a call. 770.860.8110
All I can saw is wow! I called because we have a leaking pipe in our basement in the new house we just moved into. We have a homeowners warranty and the guy basically told me to get in line behind 20 other people that have already called and then hung up on me without taking any information. I guess they are too busy for a leaking pipe in a basement and it's not a High Priority. What a jerk!
Business response:
Thank you for taking time to leave us a review on Yelp. We'd love to know more about this situation...when you placed the call and who you spoke with. You can call us and ask to speak with a manager (770.860.8110) or you can send your contact information in a private message, and we will reach out to you. Thank you.
High Priority Plumbing was sent out to repair a leaking toilet through AHS. Chris showed up and explained that we needed to reset the toilets and rebuild them. He changed the flushing mechanism and then left after pouring toilet water all over my floor because his bucket was broken. After following up today, turns out he told AHS that our issues were because of our septic system, thus, making the repairs NOT covered by AHS and an additional $300 out of pocket if I want him to come back out. Apparently, I am one of many homeo... read more
Avoid this company like the plague. They replaced a water heater for me under my home warranty plan. The unit they replaced it with, according to reviews, is prone to problems and Lowe's has confirmed that they no longer carry this brand because of the high number of problems. After the install and after reading the bad reviews I called the home warranty company to find out why this brand was chosen. I was told that the plumbing company should have given me the option to choose the heater I wanted installed with the higher ... read more
Frequently asked questions about High Priority Plumbing and Services, Inc. - Acworth, GA
How is High Priority Plumbing and Services, Inc. - Acworth, GA rated?
High Priority Plumbing and Services, Inc. - Acworth, GA has a 3.1 star rating with 154 reviews.
When is High Priority Plumbing and Services, Inc. - Acworth, GA open?
High Priority Plumbing and Services, Inc. - Acworth, GA is closed now. It will open tomorrow at 9:00 a.m.