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High Priority Plumbing and Services, Inc. - Acworth, GA
- Plumbing
- Acworth, GA
About this business
Location details
317 Northpoint Parkway, Acworth, GA, 30102, United States
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Someone from High Priority was sent out by my home warranty company to fix two of my toilets; one was not running at all and one was running consistently. The plumber told me that the one that wasn't running at all had a clog and in order to fix it they would need to reset my toilet and since the inside of my tank had a hairline fracture he would have to replace my whole toilet which would cost me almost $400 out of pocket. I thought this was absurd and called another plumber who was able to come out and fix the clog just ... read more
Business response:
We regret you had this experience. If you'd like to speak with management about this, please give us a call. 770.860.8110
All I can saw is wow! I called because we have a leaking pipe in our basement in the new house we just moved into. We have a homeowners warranty and the guy basically told me to get in line behind 20 other people that have already called and then hung up on me without taking any information. I guess they are too busy for a leaking pipe in a basement and it's not a High Priority. What a jerk!
Business response:
Thank you for taking time to leave us a review on Yelp. We'd love to know more about this situation...when you placed the call and who you spoke with. You can call us and ask to speak with a manager (770.860.8110) or you can send your contact information in a private message, and we will reach out to you. Thank you.
High Priority Plumbing was sent out to repair a leaking toilet through AHS. Chris showed up and explained that we needed to reset the toilets and rebuild them. He changed the flushing mechanism and then left after pouring toilet water all over my floor because his bucket was broken. After following up today, turns out he told AHS that our issues were because of our septic system, thus, making the repairs NOT covered by AHS and an additional $300 out of pocket if I want him to come back out. Apparently, I am one of many homeo... read more
Avoid this company like the plague. They replaced a water heater for me under my home warranty plan. The unit they replaced it with, according to reviews, is prone to problems and Lowe's has confirmed that they no longer carry this brand because of the high number of problems. After the install and after reading the bad reviews I called the home warranty company to find out why this brand was chosen. I was told that the plumbing company should have given me the option to choose the heater I wanted installed with the higher ... read more
Absolutely not, these guys are after your money. They offer services for cost that other companies provide for free not to mention they don't fix the plumbing problem. I had to call another plumbing company to unclog my pipes. Took the follow-on plumber ten minutes to clear the pipe. Their service is equal to what is now free flowing down my sewer pipe.
Business response:
We would be happy to look into this for you. Unfortunately we are unable to locate a customer with this name and provided information. Would you send us a message providing the property address? Or you can give us a call to speak with a manager. (770) 860-8110
I called High Priority Plumbing after my wife had seen them at a home and garden show marketing their services. They responded to my home the day after I called, and CJ, the plumber who responded, was very personable and professional. I needed to have two outside faucets replaced. Outside faucets normally sell for $15 or so. PVC pipe and adhesive cost $10 or so. The cost of parts for the job would be less than $50. CJ gave me a quote for the job.... $437!!!! Let that sink in. That would be over $350 for labor that wo... read more
Business response:
Doug, we apologize that we were not able to accept your offer. We have done extensive research and do believe our pricing is fair, competitive, and reflects the value of having a licensed and insured company perform the work. We are glad you had a pleasant experience with CJ and do hope you'll give us another try.
My home warranty sent a contractor over from High Priority Plumbing to diagnose my hot water heater not producing enough hot water in order to determine coverage. The contractor misinterpreted what I communicated by stating I drained the tank without turning it off first, when I actually told him I had drained my faucets, not the tank, to get air out of my pipes. I also communicated I'd recently purchased the home and there were previous issues with the tank and the water pressure per the previous owners, hence the home wa... read more
Business response:
This customer wanted us to alter our diagnosis to have the claim covered. We did respond to the customer when she first reached out to us in regards to her complaint. We told her we can not change our diagnosis and she is welcome to get a second opinion. Technician's notes: Customer had a handy man come look at something in the home he drained the house down and put air pockets in heater which then burnt the elements up, called warranty, was not a covered item due to not normal wear and tear, customer didn't want to pay sf... read more
Jeff from high Priorty was great. Very professional was on time and fixed the issue quickly. We previously had a company come out 4 times and not fix the problem. Jeff was done in an hour. He is a great guy and explains everything to you. Highly recommend them. New This is a terrible company do not use them they have lied and not fixed the issue.
Business response:
We are in communication with this customer and addressing the issues addressed above. We will update Yelp customers once everything is taken care.
Don't use if you have any issues with gas. Had a gas leak from our water heater and they were sent out by the warranty company. They came twice and told us there wasn't really a leak. We have Atlanta Gas Light come TWICE - before and after High Priority's visit and there was still a leak. HP's plumber assured us it was fine - saying the gas leak WASN'T coming from the fuel line that Atlanta Gas Light said it was coming from. Finally we called a real plumber who fixed it immediately. This plumber also said it was the fuel lin... read more
Business response:
Erin, we appreciate the time you took to review us on Yelp. Your feedback is very important to us. We have reviewed the notes left by the technician that serviced your call, and he did not smell any gas. He did everything he could to check for signs of a gas leak, but didn't see any. He thought that it might have been a vent problem, however we do not provide ventilation services. If you would like to speak further regarding your experience with us, please give us a call and ask to speak with our management team. Thank you. ... read more
Frequently asked questions about High Priority Plumbing and Services, Inc. - Acworth, GA
How is High Priority Plumbing and Services, Inc. - Acworth, GA rated?
High Priority Plumbing and Services, Inc. - Acworth, GA has a 4.1 star rating with 365 reviews.
When is High Priority Plumbing and Services, Inc. - Acworth, GA open?
High Priority Plumbing and Services, Inc. - Acworth, GA is open now. It is open 24/7.