This profile has been claimed by the business owner or representative.
High Priority Plumbing and Services, Inc. - Acworth, GA
- Plumbing
- Acworth, GA
About this business
Location details
317 Northpoint Parkway, Acworth, GA, 30102, United States
Get directions
I would give them zero stars if I could. They replaced a Sewer Ejector pump in my house in September for a basement bathroom that gets used rarely. I flushed that toilet this morning for maybe the 10th time since they did the work and surprise my utility room is flooded with sewage water because they didn't fix it correctly. I called them to come correct the work and they refused saying it was past 30 days. Bad quality work Bad customer service Run, don't walk away from them.
This is literally some of the worst contractor service I've ever experienced. I consistently had to deal with someone I can only assume was being trained, and his boss was not much help. I had a leak, and they not only replaced the pipe INCORRECTLY, but now a week later the ground directly where they were working is completely saturated, and it smells like sewage. I can tell just by looking at the the pipe that the slope is incorrect, which will eventually cause a backup. Also, they left all the garbage of the old cast iro... read more
Do not use high Priority Plumbing Service for your plumbing needs. They were sent by American Home Shield (who also is terrible) to do a simple kitchen sink stoppage. As always with AHS technicians they want more money than the service fee. He did not try to fix the problem, just quoted more money before he can get started. The next day I had another plumbing company come in run the snake and in 15 minutes the job was completed without a problem. These money hungry companies are ridiculous.
DO NOT USE THIS PLUMBING SERVICE. They were sent out by our home warranty company to check a leaky shower. The shower is now broken! The plumber told me the problem was fixed but when I checked the shower later, it would not even turn on. High Priority took no responsibility for it. Had to get another plumber out. Shower works but is still broken. Will eventually have to replace it. Terrible service. I rarely leave reviews but do not want to see another homeowner get ripped off. Avoid this plumber!!!!
Business response:
Hi, Sharon. Please give us a call and ask to speak with our management team. We would like to get more information and look into this issue. 770.860.8110 Thank you!
This company Obviously does not know parking on of there techs blocked off the drive way to my business for 30 min! just figured they would park across my parking entrance and sit there while they figured out where they were going! i wont be calling them any time soon!
Business response:
We apologize for this, Peter, and thank you for bringing it to our attention. Will you please send us a message with your business address, the date, and the approximate time our tech was blocking the driveway so we can check our GPS records? Thank you.
High Priority was called out by our home warranty company for a blockage we were having. They came for the initial inspection and determined that they needed to run a camera on our exterior sewer line, but in order to that, they would need to install an exterior cleanout because they claimed our home warranty would not cover running a camera from a toilet internally. They came out, charged us $1350 to extend a cleanout, that was in fact already there, a few inches and run a camera because they claimed to believe our issue wa... read more
Business response:
We can't seem to locate the customer in our system based on the information provided. Can you give us a call and ask to speak to management? Or send us a message with your address so we can look into the issue? 770.860.8110
I had a bad experience with High Priority Plumbing. This company was appointed by ASH. First visit they came out and quickly said that there was no leak in pipes and that the washing machine was the one leaking. The technician was rude and condescending to our nanny because she didn't speak English. Making her feel bad due to the language barrier. Technician was quick to close the claim and moved on. When I called the technician he was extremely rude to me coming across as racist because the nanny couldn't speak English. ... read more
Business response:
We sincerely apologize you had anything less than a wonderful experience with High Priority Plumbing. We celebrate diversity in our employees and the customers and communities we serve, and are committed to thoroughly investigating any claims to the contrary. We were unable to locate your service history in our system based on the information provided, but ask that you contact our office at 770-860-8110 and ask to speak with the Dispatch Manager so we can further investigate this matter.
Horrible - will try to RIP you off. Do not use. They were recommended through my home warranty company, after coming to the house the plumber they assigned told me that the plumbing under my house was done completely wrong and would need to be redone and brought to code. They were only out for a plumbing leak. I had another plumber come out from Angie's list and was quoted $485 to fix the leak that High Priority Plumbing was recommended for. I will be filing a compliant with the BBB.
Business response:
Our company was dispatched to this property via the customer's home warranty. The work order included multiple leaks and drainage issues in the home. The customer's hall bathroom tub was leaking into the crawl space. When our technician went into the crawl space to make his diagnosis, he discovered the majority of the piping was not up to code. As a licensed plumber, he is responsible for making repairs that resolve the plumbing issues, instead of simply masking the symptom. Without bringing the drain lines up to code to ens... read more
I do not recommend this company. My home warranty company used them to check out a malfunctioning hot water heater. High Priority told my home warranty company that the tenant said the water pipe going into the hot water heater had been leaking a long time. I questioned the tenant, and he said he told the tech no such thing. The tenant also stated that the first guy who came out was talking so crazy that he asked for another tech. It looks to me like High Priority colluded with my home warranty company to deny replac... read more
Business response:
James, thank you for taking time to leave us a review on Yelp. Would you mind sending us a message with the property address and date of the appointment so we could look into this situation? If you would like to speak further regarding your experience with us, please give us a call and ask to speak with our management team. Thank you. 770.860.8110
Frequently asked questions about High Priority Plumbing and Services, Inc. - Acworth, GA
How is High Priority Plumbing and Services, Inc. - Acworth, GA rated?
High Priority Plumbing and Services, Inc. - Acworth, GA has a 4.1 star rating with 365 reviews.
When is High Priority Plumbing and Services, Inc. - Acworth, GA open?
High Priority Plumbing and Services, Inc. - Acworth, GA is open now. It is open 24/7.