Highland Animal Hospital

Maria L. 

on Yelp

5 years ago

This review is for the front desk, not the vets. My dog got cut by his groomers and i wanted to put a cone on him so he doesn't lick his wound and make it worse. I know they sell them here since i bought one from here when he got neutered. Michelle answered the phone and i asked if they had cones. She asked me about 5-7 questions about my dog (here i am thinking why the heck does she need to know all of this before telling me yes or no) anyways. Finally she tells me they have them but he will need to go in and get fitted ... read more

Rob R. 

on Yelp

6 years ago

We've been clients for six years and had an urgent care situation with our dog and they refused to slot us in. The receptionist was rude and aggressive (another review below also talks about Michele's bad attitude). She offer no constructive alternative. Other local vets would not see our dog since he is not their patient. We ended up having to go to an emergency vet hospital and had to pay three times what it should have cost. Very dissatisfied that this practice shows no respect to loyal customers. We will be looking to go... read more

Danielle M. 

on Yelp

6 years ago

I just called to get information about getting a microchip for my dog, and was "helped" by an associate called Michelle. She informed in a very rude tone that the they were booked until October, and even after I explained my case to her (we just moved in from out our the country and we're looking for advice on a few things), she didn't seem to care. All she could repeat was: sorry we're booked. She didn't even bother to offer an alternative or more information. On the front page of their website we can read "New Clients We... read more

Savannah O. 

on Yelp

8 years ago

Dr. Giles fed our senior Yorkshire terrier two different medications to prevent fleas, ticks, heart worms, and mosquito-related illnesses that each had diarrhea and vomiting as side effects without telling us about this risk. Our poor dog has been sick all day and losing a lot of fluids. He's been crying NONSTOP for the better part of the day and barely had an appetite. If we had known about the risks we either would have said no or we would've requested another form of prevention treatment. We're on our way to an emergency ... read more

Frank H. 

on Yelp

8 years ago

I took my two birds in for a wing clipping. I was informed that they were around $17 a clipping. When I left, they gave me a bill for $184..... They said each bird counted as 2 office visits at $73 dollars per visit. I called the next day asking for a credit and they said thats the price and there was nothing they could do about it..... Place is a rip off and way to expensive. I will NEVER go to this place again...... 

Daniel B. 

on Yelp

8 years ago

I don't know if it was just the vet we saw (Scott) but this place sucks. They were late to bring us back and did a crappy exam. Missed tartar on our cat's teeth now he has to go to another vet to get them cleaned. Who knows what else they missed. Rushed, unprofessional, inadequate vet. Don't come here. 

Alex S. 

on Yelp

9 years ago

First I'll start off by saying DO NOT take your pets here ! My dog had an odor coming from his mouth so I decided to bring him to the nearest clinic . Unfortunately I landed on this place . My dog isn't the easiest to check inside of his mouth, so with that being said the DR on site made the most minimal attempt to even try ! She said she saw something in the back of his mouth and prescribed antibiotics . So 5 minutes and $150 later I went on home . Completely dissatisfied ! Nothing helped via antibiotics so I called back a... read more

Lisel P. 

on Yelp

9 years ago

I WISH I COULD GIVE THIS PLACE ZERO STARS. Note that they tried to take down my review saying it's a "conflict of interest". There is no conflict of interest. We took our cat Binx there for his annual check up. We used to go to Newton animal hotspot am but recently moved to Needham so this place was more convenient. We saw Dr. Scott. First of all when we brought Binx in the vet tech said she was going to "borrow him for a bit". So naturally we thought ok cool we will put him onto the table in the room we were in and she... read more

Marilyn M. 

on Yelp

9 years ago

Awful. Very unprofessional and they don't inform you of what they are doing. Cruel to pets who are a little more challenging instead of trying to calm them. They don't seem to care about the pets or owners just about getting the job done.