Hilton Garden Inn Queens/JFK Airport

Joan 

on Expedia

4 months ago

I arrived after dinner from Rome, Italy- a 11 hr flight, then baggage claim and customs, then shuttle. Person at desk charged me $75 extra for a "reservation fee". Where was I to go? Then put me in a room next to construction. On a Sunday, who would be working? At 8 am, I guess. The extra fee was for me if I stole anything and was refunded, when I hadn't. My Free breakfast" wasn't. And my coffee pot in the room didn't work. Free shuttle from Federal Circle was wonderful though. 

Thomas 

on Expedia

5 months ago

The entire property was under construction totally messed up. 

Anonymous 

on Expedia

5 months ago

Loud noises because hotel was being updated. Almost slipped in parking lot due to ice and posting lot not being shoveled. And just not Hilton quality at all 

David 

on Expedia

5 months ago

The property was under renovation which was not advertised by Expedia. Floors and lifts were covered over for workers, the lobby was inaccessible and reception had been moved to what looked like a broom cupboard . Room was an ok standard but way overpriced. 

Pauline 

on Expedia

5 months ago

The property was under construction. No one warned us that all services were unsightly and noisy. 

Rodney Rayard 

on Expedia

6 months ago

I’m very disappointed with the check in process my flight got delayed due to the rocket explosion in Texas. The air space was closed for a while so I arrived at the hotel 5hrs later than anticipated but had to wait 1 hr to check in because they said the Expedia payment to the hotel was declined I made my full payment I produce a copy of my invoice and then I was able to check in @4:00am 

Xela 

on Expedia

6 months ago

Shuttle does not take you to your gate so prepare! It was under construction and we booked it so we could quickly make our early flight and we’re not informed the shuttle drops you off at the terminal shuttle which took 45 mins and we almost missed our flight. Also when we checked in, they sent us to a room that was not made up and we had no idea if we even walked into a room where people were literally still in possibly the bathroom. The attendant was nice but it was not a great start along with the shuttle experience.