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HL-L2315DW
About this business
It was easy to set up, relatively fast printing so far. Delivery was the worst part. I was initially asked to pick up this printer from the Laurel shop, when so got there I was told it's out for delivery after I have driven 13 miles. That was very bad of you Walmart how you generated your delivery notice. The printer was finally delivered around 4pm that day but for the second time of my wallet orders the delivery person delivered the package in a walkway downstairs from the second floor where my apartment number is. Anyone ... read more
Very difficult to set up wireless feature
Business response:
Hi Mike, I'm sorry to hear that you are experiencing difficulty in setting up the HL-L2315DW wireless. I'll be happy to help you. I have a provided a FAQ I believe will get you connected. <br />https://help.brother-usa.com/app/answers/detail/a_id/77086
It never connected to my wifi. I spent a couple of hours. The Microsoft support spent a couple of hours with me (Windows system), and Brother spent an hour with me. When Brother said they couldn't get it to reboot then I knew I had a defect and returned the product. Because Brothers said they'd call me back and didn't, I switched to another manufacturer for my new printer.
I would have given the printer additional stars, if it was possible to connect it to a password protected LAN. So far USB only., and USB cable is NOT provided! Installation CD does not work on Windows 10!
Business response:
Hi, I'll be happy to assist you with your HL-L2315DW. Brother doesn't include USB cable with its printers because there are often multiple ways to connect your machine to a computer or network, and we are unable to anticipate which of these connection methods you will use. I apologize the CD will not install. I have provided a link with the software download included to help you with different methods to connect your printer: https://help.brother-usa.com/app/answers/detail/a_id/77086
Good so far, easy to set up, works well with the app. Only received it a week ago.
first one keep feeding paper as soon as a filled tray it emptied it. second one they sent to replace it keep turning itself off. total junk.
Great Printer. Just PRAY the do not use OnTrac delivery service, or non service as is ALWAYS the case. RUDE, LATE, OBNOXIOUS
The printer came WITHOUT the drum where you place the toner, which was supposed to be included. You would have to spend and extra 20 for the drum at which point the price is the same as buying a new printer instead of a refurbished. Just buy the new version of this printer since this is a much older unsupported version as well. You're better off with the Brother HL-L 2370DW. Also, most people don't know that you don't need a USB for the installation. You can connect any of these printers to your computer via ETHERNET cable t... read more
Will not connect to WiFi and now I learn that I had only two weeks to return it while I was trying to make it work. Walmart should take it back.
Business response:
Hi Linda, we apologize you are having a issue with connecting the machine wireless. We will be glad to assist you with connecting your HL-L2315DW. Here is a FAQ that may help with different connection methods. <br />https://help.brother-usa.com/app/answers/detail/a_id/77086?R3ModelID=HLL2315DW. <br />If this still does not resolve your issue, please contact us by Email or Live Chat. <br />https://www.brother-usa.com/support/hll2315dw
Frequently asked questions about HL-L2315DW
How is HL-L2315DW rated?
HL-L2315DW has a 4.1 star rating with 217 reviews.
When is HL-L2315DW open?
HL-L2315DW is closed now. It will open tomorrow at 9:00 a.m.